Dylan Haynes

What sets me apart is my commitment. When I join a team, I want to learn, contribute, and stay for the long term. Having worked in busy customer service positions for the past six years, I understand the importance of reliability, professionalism, and building positive relationships with customers and colleagues. I am now looking for an opportunity where I can continue developing my skills while becoming a valued team member to your company.

Sales Assistant Promoted to Supervisor Designate - AS Watson Group (Superdrug, The perfume Shop, Savers) - Multiple locations

(2024-12 - 2026-01)

• Supported daily store operations, ensuring high standards of customer service across a fast-paced retail environment.
• Led and supervised team members on shift, driving sales performance, productivity, and achievement of KPIs.
• Managed customer inquiries and escalations professionally, resolving issues efficiently to maintain customer satisfaction and brand reputation.
• Entrusted with large cash handling, G4S and Loomis lodgements, general store administration, ensuring accuracy and efficiency.

Receptionist - East London School of Gymnastics

(2024-04 - 2024-12)

• Managed a busy front desk, providing prompt, professional assistance for all customers.
• Processed registrations, payments, and class bookings for over 1,100 students, ensuring smooth enrollment and accurate record-keeping.
• Handled high-volume phone and email correspondence, resolving inquiries and facilitating efficient communication between staff, students, and parents.
• Deposited Accurate cash safety deposits.

Receptionist - GLL – Barking Sporthouse and Gym

(2021-01 - 2024-01)

• Supervised front desk activities, expertly managing a multi-line phone system, coordinating 50+ weekly appointments via Google Calendar, and helping non-members with activity check-ins.
• Administered 100+ membership registrations and renewals per month, ensuring accuracy, adherence to financial policies, and seamless customer experience.
• Delivered compelling facility tours for members, effectively highlighting programs, amenities, and membership benefits to drive engagement and sign-ups.
• Commended by management for consistently providing outstanding customer service, fostering a friendly atmosphere.

Bachelor of Science with Honors - Psychology - Arden University - Stratford Campus (2024-09)