E Lee

Versatile and detail-oriented professional with extensive international experience in CRM administration, marketing operations and business support within global organisations. Proven ability to manage processes, maintain accuracy, and collaborate effectively across teams. Currently contributing within a UK primary school environment, demonstrating responsibility, reliability and strong interpersonal skills.

Lunchtime Supervisor - St. Agatha's Primary School - UK

(2025-01)

Supervise pupils during lunchtime, ensuring a safe and inclusive environment in line with school safeguarding and behaviour policies. Promote positive behaviour and respectful interaction while supporting pupils' social development. Monitor dining hall and playground activities, respond to minor incidents and report concerns appropriately. Work collaboratively with teaching staff to maintain consistent standards.

Salesforce Administrator (Worldwide) - Waters

(2015-07 - 2023-09)

At Waters, a publicly listed US company, with over 8,200 employees across 35 countries, managed and resolved over 300 support tickets per month, addressing complex issues in collaboration with the IT development team.

• Managed and resolved over 300 support tickets (license issue, work process, debugging, issue related to data transfer from SAP to Salesforce etc.) per month
• Created at least 2 impactful best practices and documents per month to enhance system usage and efficiency
• Ensured cross functional communication to ensure seamless system integration and alignment with business goals
• Team successfully met the stringent objectives of resolving each ticket within 48 working hours for 2 consecutive years

Marketing Services Manager-China - Waters - China

(2010-07 - 2015-07)

Oversaw China's marketing operations, with 6 staffs direct reported. Team ensured efficiency and alignment with China business goals.

• Managed budgets of over 200 marketing events per year
• Provided marketing reports to marketing team
• Executed social media strategies (WeChat, Youku)
• Coordinated marketing events
• Developed public relations programs to enhance brand recognition and industry credibility

Business Executive (Asia Pacific) - Rhodia - Asia Pacific

(2008-04 - 2010-07)

• Improved regional sales forecasting accuracy by 20%
• Streamlined supply allocation processes
• Enhanced customer satisfaction through proactive account management
• Led market analysis initiatives, identifying new business opportunities
• Supported business growth in the Asia Pacific region, contributing to increased profitability and smooth operations across teams

Chemistry Operation Specialist - Waters

Led product development, executed business plans, and drove sales growth by managing customer relationships.

• Promoted products through seminars in Hong Kong and Macau
• Provided post-sales training on instrumentation and software

Marketing and Technical Coordinator - Waters

• Organized product launches, seminars, and booths
• Coordinated logistics for sales and engineering teams
• Provided post-sales training
• Maintained CRM databases
• Designed customer training materials and promotional items

Bachelor of Science - Chemistry