Efosa Enomayo

Efficient and dependable Operations & Customer Service professional with over 4 years’ experience supporting logistics, retail, and hospitality environments. Proven record of 99 % accuracy in documentation, cash handling, and service transactions across high-volume settings. Proven ability to enhance team productivity, uphold compliance, and deliver exceptional customer satisfaction aligned with Sodexo’s Service and Team Spirit values.

Logistics Assistant Aug 2023 – Aug 2025

• Processed and verified documentation for 100 + daily shipments, maintaining 100 % accuracy and full compliance with export and audit standards.
• Enabled efficient inventory control by coordinating stock records between warehouse and admin teams, preventing shortages and duplication.
• Improved communication flow across departments, cutting dispatch turnaround times by 20 % during high-volume periods.
• Delivered clear reporting using Microsoft NAV and Excel, enhancing data reliability and transparency for senior management.

Customer Service & Retail Assistant (via Zenjob) Jul 2020 – Aug 2023

• Handled 300 + daily transactions with 99 % till accuracy, ensuring audit-ready records and customer satisfaction.
• Supported merchandising and restocking initiatives that contributed to a 10 % sales uplift during key promotional seasons.
• Resolved customer queries promptly, maintaining positive feedback and repeat patronage.
• Adapted quickly to varied brand systems and compliance standards across four major retail environments.

Retail & Food Service Assistant Jul 2022 – Sep 2022

• Operated tills and processed payments efficiently with a 100 % error-free record.
• Prepared and presented bakery and lunch items to maximise product appeal and sales.
• Managed customer flow during peak hours, maintaining smooth service delivery.
• Ensured strict adherence to hygiene and food safety regulations in all service areas.

Engineering Intern – Documentation & Process Analysis Sep 2024 – Jul 2025

• Built automated documentation workflows that removed manual steps and improved data accuracy by 30 % across 100 K + records.
• Delivered controlled data-processing pipelines achieving > 90 % accuracy through validation and audit logging.
• Produced clear, reusable process guides to support knowledge sharing and consistency across teams.

Bachelor of Science – Electrical & Computer Engineering (Graduated Jul 2025)

Technische Universität München – Munich, Germany