Retail Customer Service Assistant - Zudio - HSR Layout, Bangalore, India
(2025-06 - 2025-11)
- Welcomed and assisted customers on the shop floor, helping them locate and select clothing, footwear, and accessories based on their style, size, and preferences.
- Maintained high standards of visual merchandising by ensuring clothing racks, trend walls, and promotional displays were meticulously organized, folded, and filled.
- Provided efficient fitting room assistance, managing garment returns to the floor, sorting sizes, and handling customer inquiries or exchanges professionally.
- Supported point-of-sale (POS) operations during peak hours, handling cash and card transactions accurately to ensure a fast and smooth checkout experience.
- Collaborated with the stockroom team to execute efficient inventory replenishment and ensure constant product availability on the sales floor.
- Contributed to daily store sales targets by proactively engaging with customers and recommending complementary apparel pieces.
Senior Sales Manager - Live Sales & Client Renewals - Bhanzu EdTech Pvt Ltd - Global Markets
(2023-11 - 2025-06)
- Cultivated long-term customer relationships, achieving elevated satisfaction and retention rates.
- Resolved customer inquiries and escalations professionally through direct communication channels.
- Collaborated with internal teams to ensure seamless customer journeys and prompt issue resolution.
- Managed international client portfolios, demonstrating strong adaptability and communication skills.
Retention Executive - WizKlub
(2023-04 - 2023-10)
- Championed customer loyalty through proactive engagement and dedicated service strategies.
- Addressed customer concerns, managed account queries, and handled service escalations efficiently.
- Provided comprehensive support via calls and emails to enhance overall satisfaction levels.
Executive Operations & Customer Support - RedBus Pvt Ltd
(2022-07 - 2022-12)
- Facilitated operational processes and day-to-day customer coordination activities.
- Assisted customers with inquiries, resolving issues promptly to ensure seamless service delivery.
- Maintained accurate internal records and reports for effective operational tracking.
Project Manager (Previously: Management Trainee) - Joy Ice Cream Pvt Ltd
(2021-08 - 2022-04)
- Orchestrated project coordination and cross-departmental execution while maintaining high standards.
- Delivered direct customer support through various channels including emails, chats, and calls.
- Engaged in client-facing meetings to comprehend customer requirements and address specific concerns.
