Eileen McIndoe

An enthusiastic professional with a range of administration/customer service skills gained through working within a small company and also working with a large PLC company. Strong communication skills, dedicated to maintaining and delivering the highest quality standards in relation to customer service, and all administration procedures etc. Computer literate with a good knowledge of Sage, SAPCO, EPOS, stock control and various other systems used throughout both companies.

Able to work on own initiative and also within a team. Works well under pressure and strives when presented with new challenges.

Office/Administration Manager at Glasgow Packaging & Print Ltd (1987-05 – 2022-09) Dealing with the everyday running of a small company • Dealing with the everyday running of a small company correspondence i.e. all typing, order placing, emails • Dealing with all company accounts - both monies in and out of the company • Dealing with company accounts – yearly presentation to Accountants for finalising • Dealing with VAT Returns – both EC and standard • Dealing with foreign currency within company • Dealing with HM Customs in relation to Far East consignment clearances • Dealing with both telephone enquiries and face to face customer interaction • Ensure safety/housekeeping procedures are followed at all times • Maintain and ensure a high standard of good customer service is given at all times • Highly competent in the ability to work to a schedule/time plan • Ability to work within a team and also to use own initiative

Service Desk Customer advisor at B&Q plc (1999-01 – 2002-01) • Working within specific product departments ensuring a high standard of customer service and product knowledge • Maintain excellent communication skills • Accuracy and attention to detail whilst dealing with financial transactions • Responsible for processing customer orders, dealing with deliveries, stock enquiries etc • Responsible for stock issues • Responsible to the smooth running of the service desk at all time – making sure the correct people where is the correct place at the right time staff rotas • Responsible for the training of all service desk staff

Front of Store Supervisor / Team Leader then role changed to Shift Lead from 1st February 2026 - B&Q plc (2002-01 – 2026-01) • Working and responsible for helping deliver and ensuring a high standard/level of customer service is provided throughout the store • Ensuring all standard relating to company policies are adhered to and delivered • Working in conjunction with both Service Manager and overall Management team of store to ensure day-to-day smooth running of checkouts • Working with both Service Manager and overall Management team to maintain staff costs • Responsible for all Cash office procedures and cash-up • Accuracy and attention to detail whilst dealing with financial transactions • Responsible for all checkout staff training and keeping this up-to-date/staff appraisals etc • Responsible to successfully implementing all staff through NVQ and HIKQ qualification within our store • Maintain excellent communication skills • Responsible for processing customer orders, dealing with deliveries, stock enquiries etc • Responsible to the smooth running of the checkouts at all times – making sure the correct people are in the correct place at the right time (assessing rotas /forward planning of staff during peak trading/ promotional periods/holiday periods etc) • Responsible for 'rolling out' any new front of store procedure (checkouts) and ensuring staff are competent in all areas • Responsible for ensuring team deliver service targets – telephone stats / Clubcards / Voice of the Customer / Click 'n' Collect stats

O Grade in Arithmetic, English, Geography, Mathematics, French, Biology, Accounts

Standard Grade in English - readin, writing, listening

ECDI (European Computing Diving License) in Computing – Williamwood High School (2001-09 – 2002-03)

HNC in Sage accountancy advanced