Elaine Jackson

I am a highly motivated store manager with over 25 years of retail management experience. I enjoy a challenge and consistently achieve high standards and exceed company targets within my stores. I lead by example and am always positive and so I find it easy to motivate and develop my team.

I have experience in all areas of retail including customer service, stock control, recruitment, health and safety, training and developing a team and investigations/disciplinary procedures. I am dedicated to my work and am a hardworking, loyal employee.

Store Manager - Skopes - Swindon Outlet Village

(2024-04)

• Increased sales and conversion 2 years consecutively despite having a decline in footfall.
• Top store 2025 for data capture and top store so far this year also.
• Was made a super user for our Shopworks programme. Supporting the district and approving rotas and timesheets.
• Trained new managers coming into the business.

Store Manager - The Body Shop - Swindon Outlet Village

(2019-08 - 2024-04)

• Took the store into the million pound bracket by driving customer service and by improving standards in store.
• Improved LFL sales, conversion and ATV 4 years running.
• Improved Glint score from day one and with an average score at 90% satisfaction rate.
• Internally promoted one supervisor to a manager position and another to my own A.M through training and developing my team.
• Trained entire team to open, close and run the store in managements absence and have a firm succession plan on place.

Store Manager - Links of London - Swindon Outlet Village

(2017-03 - 2019-08)

• Opening the new store in Swindon with a brand new untrained team and hitting sales targets throughout the two years in store.
• Covered the Bicester store when the management team all left, meaning long days, hiring staff and keeping the team motivated during a difficult time.
• Achieving consistently good mystery shopper results, one of the few stores to consistently beat the goals set for us.
• Promoting four of my sales assistants to key holder/supervisor status.
• People's champion of the month for the month of March 2019, this is voted for by employees of the company who wish to nominate someone worthy.

Store manager - Build a Bear - Swindon Outlet Village

(2015-08 - 2017-03)

• I was responsible for the opening of our Bridgend store in November 2016. I hired all the team, trained them, organised all the merchandising on the sales floor, opened the store and stayed with the team until Christmas when they had all settled.
• I was responsible for the Cribbs Causeway store while they were without a manager. I did store visits, training, set them goals, ran incentives and stayed with them for a week to help train the new manager while she settled in.
• I received two 100% mystery shopper results from the Outlet Centre in my first year.
• I was responsible for holding monthly conference calls to discuss team performance and to give advice on performance management.

Store manager - Clinton cards - Bath and Swindon town centre

(2013-03 - 2015-08)

• Responsible for recruiting and training for the new Bath Southgate store and ran it as a satellite manager over Christmas while we recruited for a new manager.
• I took over a massively underperforming store and pulled it into a positive within 3 months.
• I looked after 3 other stores on the district, doing all their store visits and audits.
• I did investigations and disciplinary procedures when required across the area.
• I was one of only 4 stores to achieve 100% compliance on operational procedures.

Store manager - Fossil - Swindon Outlet Village

(2012-09 - 2013-03)

• I hit all sales targets throughout Christmas with my newly formed team.
• I helped train new managers coming into the business.
• I achieved a 90% security audit in my first 3 months of opening.

Store manager - Claire's Accessories - Dundee, Swindon Outlet, Reading Oracle and Cribbs Causeway

(2000-04 - 2012-09)

• I ran a flagship store in Bristol with the highest turnover in the region.
• I was awarded store manager of the year in 2008.
• I was awarded top store status 8 years running. In 2009 I had the highest turnover store in the UK, in my Cribbs Causeway store.
• I was health and safety representative for the district.
• I developed and implemented plans to maximise sales through analysing and measuring business trends.

Sales Assistant/Supervisor - Sports retail

(1993-07 - 2000-04)

• Responsible for dealing with customer complaints and returns to manufacturer's.
• I was in charge of special orders for local football teams.
• I worked my way up from a sales assistant to a supervisor within 6 months of joining Intersport.
• I arranged staff meetings and training sessions on products and services.
• Consistently met and exceeded sales goals set.

Higher secretarial studies - Secretarial Studies - Dundee

O'Grades - English, Maths, Chemistry, French, P.E and Secretarial Studies - Dundee

Scotvec modules - Word Processing, Photography and Music - Dundee