Joniece Harris
Dynamic Store Manager with over 5 years of experience in retail management
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About
Dynamic Store Manager with over 5 years of experience in retail management and exemplary customer service skills. Proven track record in team leadership, financial reporting, and stock management, significantly enhancing store performance. Developed strong relationships with customers through dedicated service and effective team collaboration. Committed to driving success and delivering exceptional results, ready to contribute expertise to enhance service excellence in a new opportunity.
Experience
Store Manager - Paddy Power Plc - Upton Park
(2022-09 - 2025-11)
- Leading a team to ensure operational excellence and high customer satisfaction
- Developing staff schedules to optimise shifts and resource allocation
- Compiling and analysing sales reports to enhance performance metrics
- Conducting banking activities and managing cash flow
- Preparing financial reports to support fiscal decision-making
- Overseeing stock ordering processes to maintain inventory levels
- Delivering exceptional customer service to foster loyalty and satisfaction
Assistant Manager - Paddy power Betfair - Stratford
(2018-03 - 2022-09)
- Supervising a team to achieve shop objectives and enhance service delivery
- Organising staff rotas to ensure adequate coverage and productivity
- Generating detailed shop reports for management review
- Carrying out banking procedures to secure daily takings
- Compiling financial reports to assess sales performance
- Managing stock ordering to meet demand and maintain service standards
Customer Service Advisor - H and M security - Beckton
(2017-02 - 2018-03)
- Maintaining store cleanliness to ensure a welcoming environment
- Helping customers promptly and effectively
- Ensuring proper garment care to uphold quality standards
- Handling transactions accurately and securely
- Delivering outstanding customer service experiences
Customer Service Team leader - Paddy power - Stratford
(2013-11 - 2018-03)
- Managing cash handling processes to ensure financial accuracy
- Engaging directly with customers to resolve queries and enhance satisfaction
- Coordinating stock orders to ensure availability of products
- Maintaining financial integrity while handling monetary transactions
- Conducting banking activities and reconciling daily finances
- Generating weekly reports on store achievements for management oversight
- Holding responsibility for operational decisions when managing the shop independently
Crew Member - McDonalds - Stratford
(2011-08 - 2013-11)
- Enhancing customer interactions and fostering a positive dining experience
- Handling cash transactions efficiently and accurately
- Assisting customers with their orders and inquiries
- Ensuring cleanliness and hygiene standards in the work area
- Delivering food and service reliably and cheerfully
Receptionist - Bootstrap Company LTD - Dalston
(2010-03 - 2011-03)
- Providing administrative support as a business administrator to enhance operational efficiency
- Answering telephones professionally and routing calls effectively
- Coordinating appointment bookings for staff and clients
- Issuing invoices accurately and timely
- Interacting with clients across various levels to maintain positive relations
Sales Assistant - Boots - Aldgate
(2009-03 - 2009-07)
- Gaining valuable customer service experience through direct interactions
- Assisting in stock management and replenishment
- Maintaining a tidy shop floor to enhance customer experience
- Contributing to efficient operations within the stock room
Education
Business Administration - Bsix Sixth Form College (2011-09 - 2013-06)
Media studies - City and Islington College (2010-09 - 2011-06)
GSCE - Sarah Bonnell Secondary School (2005-09 - 2010-06)
