Store Manager - Paddy Power Plc - Upton Park
(2022-09 - 2025-11)
- Leading a team to ensure operational excellence and high customer satisfaction
- Developing staff schedules to optimise shifts and resource allocation
- Compiling and analysing sales reports to enhance performance metrics
- Conducting banking activities and managing cash flow
- Preparing financial reports to support fiscal decision-making
- Overseeing stock ordering processes to maintain inventory levels
- Delivering exceptional customer service to foster loyalty and satisfaction
Assistant Manager - Paddy power Betfair - Stratford
(2018-03 - 2022-09)
- Supervising a team to achieve shop objectives and enhance service delivery
- Organising staff rotas to ensure adequate coverage and productivity
- Generating detailed shop reports for management review
- Carrying out banking procedures to secure daily takings
- Compiling financial reports to assess sales performance
- Managing stock ordering to meet demand and maintain service standards
Customer Service Advisor - H and M security - Beckton
(2017-02 - 2018-03)
- Maintaining store cleanliness to ensure a welcoming environment
- Helping customers promptly and effectively
- Ensuring proper garment care to uphold quality standards
- Handling transactions accurately and securely
- Delivering outstanding customer service experiences
Customer Service Team leader - Paddy power - Stratford
(2013-11 - 2018-03)
- Managing cash handling processes to ensure financial accuracy
- Engaging directly with customers to resolve queries and enhance satisfaction
- Coordinating stock orders to ensure availability of products
- Maintaining financial integrity while handling monetary transactions
- Conducting banking activities and reconciling daily finances
- Generating weekly reports on store achievements for management oversight
- Holding responsibility for operational decisions when managing the shop independently
Crew Member - McDonalds - Stratford
(2011-08 - 2013-11)
- Enhancing customer interactions and fostering a positive dining experience
- Handling cash transactions efficiently and accurately
- Assisting customers with their orders and inquiries
- Ensuring cleanliness and hygiene standards in the work area
- Delivering food and service reliably and cheerfully
Receptionist - Bootstrap Company LTD - Dalston
(2010-03 - 2011-03)
- Providing administrative support as a business administrator to enhance operational efficiency
- Answering telephones professionally and routing calls effectively
- Coordinating appointment bookings for staff and clients
- Issuing invoices accurately and timely
- Interacting with clients across various levels to maintain positive relations
Sales Assistant - Boots - Aldgate
(2009-03 - 2009-07)
- Gaining valuable customer service experience through direct interactions
- Assisting in stock management and replenishment
- Maintaining a tidy shop floor to enhance customer experience
- Contributing to efficient operations within the stock room
