Administration Officer - Gov Facility Services Ltd (a Ministry of Justice-owned company)
(2024-01)
- Vetting Coordination: Serve as the primary Point of Contact for staff vetting, ensuring all personnel meet security clearance requirements and "Right to Work" standards.
- Compliance Record Management: Maintain the CAFM system to ensure 100% accuracy in audit-ready records, ensuring all safety documents are up to date.
- SLA Management: Monitor administrative workflows to ensure recruitment-related tasks and site communications meet strict organisational deadlines.
- Stakeholder Liaison: Act as a central communication hub between departments to resolve sensitive administrative issues and improve turnaround times.
- Improved data accuracy and job tracking consistency by proactively maintaining CAFM records, reducing delays in task completion
- Strengthened communication between teams by acting as a central coordination point, improving turnaround times for issue resolution
Career Break
(2023-12 - 2024-12)
- Relocation: Managed all logistical aspects of a domestic move, including legal processes, housing transitions, and community integration.
- Professional Development: Completed a Level 5 HR Management (CPD) with Ingeus gaining advanced skills in HR
Administrative Assistant Back Office - Lloyds Banking Group
(2022-09 - 2023-12)
- Managed business account changes within SLA timelines
- Conducted KYC/KYB checks and maintained audit-compliant records
- Logged, tracked, and escalated queries, ensuring resolution Maintained audit-ready records and ensured consistency with internal policies and regulatory standards.
- Consistently met SLA targets while handling high volumes of cases in a regulated environment
- Reduced errors through strong attention to detail in compliance and data processing
People Advisor (Fixed term Contract) - Mondelez International
(2021-02 - 2022-09)
- Providing virtual support to onshore white-collar customers across a variety of markets in Western Europe
- Managing employee lifecycle changes in Workday (offers, transfers, compensation)
- Supporting organisational change and policy updates
- Responding to HR queries, ensuring clear and professional communication
- Improved data consistency and supported successful HR transformation initiatives
Technical Document Controller (contract) - Flydocs
(2020-10 - 2021-02)
- Electronic migration
- Data collection and preparation of all paperwork for scanning
- Technical Audit (OCCM and Life Vest)
- Quality Check and Audit of documentation
- Meeting project targets
Operations & HR Assistant - The Range
(2016-07 - 2020-10)
- Playing a critical part in the management team overseeing daily operations
- Supported HR administration, recruitment, and payroll processes
- Delivered training and ensured compliance with HR and H&S policies
- Maintained accurate operational and financial records
- Ensuring the accurate reconciliation and banking of all store revenues
