Adriana Bairam

People-focused HR professional with experience supporting the full employee lifecycle across public and private sector organisations, complemented by over ten years of entrepreneurial leadership and coaching experience. Currently completing the CIPD Level 7 Advanced Diploma in Strategic People Management, with a strong commitment to developing into a strategic HR professional within the UK. Bringing a unique combination of HR operations, talent acquisition, stakeholder management, coaching and commercial business leadership, I have successfully supported recruitment, employee lifecycle administration, onboarding, compliance and people operations while building trusted relationships across multicultural environments.

Recognised for combining emotional intelligence with commercial awareness, I thrive in collaborative environments where I can improve employee experience, support organisational objectives and contribute to high-performing teams. Alongside my HR development, I continue to expand my knowledge of AI and digital technologies to support the future of People functions.

Customer Service Ambassador (Booking.com Programme) at TTEC (2026-06 – Present)

Supporting customers and partners across international markets within a high-volume, multilingual environment while strengthening communication, stakeholder management and customer experience capabilities.

• Deliver high-quality bilingual customer support whilst consistently meeting quality and service standards.
• Resolve complex booking, payment and account issues through effective problem-solving and empathy.
• Handle a high volume of customer interactions whilst maintaining accuracy and compliance with GDPR and confidentiality requirements.
• Collaborate remotely with international teams to improve customer experience and service delivery.
• Strengthened communication, conflict resolution and relationship management skills that are directly transferable to HR.

HR Intern – Global Recruitment at SalesEra (2025-02 – 2025-08)

Supported international recruitment activities across multiple regions, contributing to recruitment delivery, candidate engagement and stakeholder coordination.

• Supported recruitment campaigns across four international regions.
• Built talent pipelines through proactive candidate sourcing using LinkedIn Recruiter and other recruitment platforms.
• Screened candidates and prepared shortlists, enabling faster hiring decisions.
• Coordinated interviews between candidates and hiring managers across multiple time zones.
• Maintained accurate recruitment records and candidate tracking information to support reporting and compliance.

HR Advisor at City Hall, Bucharest (2007-11 – 2013-08)

Provided HR support across the full employee lifecycle for a workforce of over 200 employees within a complex public sector environment, ensuring compliance with employment legislation and organisational policies.

• Supported HR operations across multiple departments for a workforce exceeding 200 employees.
• Coordinated end-to-end recruitment campaigns from advertising through onboarding while ensuring statutory compliance.
• Built trusted relationships with more than 15 internal departments and five external public organisations.
• Maintained 100% accuracy of HR records and REVISAL system data, supporting audit readiness and regulatory compliance.
• Advised employees and managers on recruitment, contracts, employee records, onboarding and retirement processes.
• Contributed to delivering a professional, responsive and customer-focused HR service across the organisation.

Founder & Business Owner at Self-employed (2014-01 – 2025-12)

Successfully established and managed an independent business for over a decade, demonstrating commercial leadership, client relationship management and operational excellence. This experience strengthened many of the competencies now central to my HR career, including influencing, coaching, stakeholder management, negotiation, business planning, communication and relationship building.

• Built and managed a successful client portfolio serving more than 40,000 clients.
• Generated approximately £2 million in business revenue over ten years.
• Maintained exceptional client retention rates of between 85% and 95%.
• Established commercial partnerships with leading organisations including Soho House, Corinthia, Cowshed, Q&Y Spa and other premium wellness providers.
• Managed all aspects of business operations including marketing, finance, scheduling, customer service and business development.
• Developed a reputation for delivering exceptional client experience through trust, communication and long-term relationship management.

Beauty Therapist at ESPA Life at Corinthia London (2024-01 – 2025-12)

Worked within one of London's leading luxury hospitality environments, strengthening communication, stakeholder engagement and service excellence.

• Ranked among the highest-performing therapists, generating up to £12,000 monthly revenue.
• Built long-term relationships with an international VIP client base.
• Achieved guest retention rates of between 70% and 80%.
• Delivered consistently high service standards aligned with Forbes and LQA quality frameworks.

Advanced Diploma in Strategic People Management – Reed Business School London

Top-Up Course in Computing & Digital Skills – Arden University, London

Bachelor in Business Management – London Metropolitan University (2025)

MSC in Career Counselling & Guidance – Polytechnic University, Bucharest (2011)

MSC in Managerial Communication & Human Resources – National School of Political & Administrative Studies, Bucharest (2009)