Eleanor Davison

All throughout my education and employment history I have demonstrated that I am highly motivated, hard-working individual. I am currently employed at Sunderland Royal Hospital in the Therapies department, specifically in The Dietetics and Occupational Therapy receptions. I have worked there since October 2024 as a Clerical Officer / Receptionist. My strong customer service skills, confidence, friendly outlook and dedication to helps others make me well-suited customer serving role.

Clerical Officer / Receptionist - Sunderland Royal Hospital - Sunderland

(2024-10)

My current job role is a clerical officer based at Sunderland Royal Hospital. I work within the Therapies department; my job role is to be trained within two different departments to cover holidays and sickness for my colleagues. I have been trained in Dietetics department and Occupational Therapy.

Both roles in some ways can be completely different with the tasks I am given on a daily basis which can become challenging at times. I believe my time management skills have improved throughout this job as I can be given multiple jobs to be completed at the same time so prioritising these tasks has helped me complete tasks efficiently.

• Answering the telephone and emails to patients, wards, community staff and other hospitals with a variety of enquires.
• I make sure the correct message is passed to the correct clinician or team so that the patients enquiry is answered efficiently.
• We have multiple patients from the wards attend to the department throughout the day to be assessed. It is my job to keep watch of the patient until the therapist becomes available for their planned assessment.
• I also have been given the task of dictation for clinicians who carry out clinics. This is a task to be completed every other day as the letters can take majority of the day to complete. My goal is for the letters to be sent out to the patient before their next appointment so the patient and their GP can be kept up to date with the progress.
• One of the main priorities of my job is adding and directing referrals to the correct team within the department as and when they come through to ensure the patient will receive the correct treatment that they need.

Administrator / Receptionist - Redhouse Medical Centre - Sunderland

(2024-05 - 2024-10)

At Redhouse Medical centre my job role was administrator/ receptionist. I have improved my knowledge and skills very quickly in the short amount of time I have worked in this industry. I am instructed to communicate with patients over the telephone, and face to face at the reception desk. A lot of tasks can become quite challenging each day but I ensure I am asking for help from my colleagues and manager to ensure I have completed all tasks correctly and to the highest quality.

• I ensure patients prescriptions are processed correctly.
• My communication skills and knowledge are expressed to patients daily.
• All tasks and documents are to be completed by the end of my working day.
• I am not afraid to ask for help or ask for reassurance on a task.
• Oversee patients requests until the patient is happy with the outcome.
• My teamwork skills are required in all aspects of the job, making sure I can help any colleagues where possible.
• I am always looking for progression to excel my knowledge and skills.

Customer Service Advisor / Ombudsman Complaints - EC Outsourcing - Doxford Park, Sunderland

(2022-08 - 2024-04)

I originally started as a Customer Service Advisor at ECO and within this role I was allocated case work which required me to communicate to customers via telephone or WhatsApp. Those tasks had to be completed independently and this enabled me to understand the customers issue(s) and find the best possible solution to improve customer satisfaction. 6-months later, I progressed onto the Ombudsman Complaints department whereby I helped resolve more complex complaints and queries in a timely manner. Within this role, professionalism was a must and I take satisfaction in knowing I did my best every day to support the customer with whatever they needed.

Salon Staff - Hair by Daniel John - Tyne and Wear, Houghton-Le-Spring

(2019-04 - 2022-08)

During my time at Daniel Johns, I have been delegated many demanding tasks, all of which had to be completed to the best of my ability. Being determined and persistent enabled me to meet such demands and I take great confidence in my work ethic and ability to learn quickly and efficiently.

• Expressing my strong communication skills when dealing with customers either face to face or over the phone. I am also required to process client payments.
• Ensuring the salon always looks presentable and using my own initiative when I have spare time. I don't go to work to do the bare minimum and I am always looking for something to do.
• Due to me being flexible and always looking for new challenges, I agreed to work across two different stores (different locations) in Houghton-Le-Spring. Promoting a positive image for myself is a priority as I look to build new connections and work relationships.
• My teamwork skills are required daily as I look after and greet all my colleagues' clients when they arrive and occasionally support them with a hands-on approach. Washing hair, drying hair, and applying colour etc.
• I oversee looking at the salons stock and replacing whenever needed. This is important as such products generate revenue for the business.

GCSEs - General Education - Houghton Kepier Sports College (2014-09 - 2019-06)

Hairdressing Qualification - Hairdressing - BL Hairdressing College (2019-01 - 2022-03)