Eleanor Roberts

Over the course of the last few years I have surprised myself and managed to achieve new skills and work under pressure whilst remaining organised and raising a family

Personal Assistant to the Director - Island Steel Uk Ltd - Newport, Gwent

(2016-09 - 2023-08)

• Documented data and stored important records on database.
• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Purchased office supplies to maintain consistent inventory.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Prepared meeting rooms and event spaces to achieve successful client engagements.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Prepared for client meetings, including arranging accommodations and building appropriate schedules.
• Copied, scanned and faxed documents to assigned recipients.
• Assisted with home maintenance management, special projects and daily operations.
• Managed digital mailbox, delivered mail and telephone messages.
• Screened and directed incoming phone calls and distributed correspondence effectively.

Dialysis Nurse - Home - Usk, Monmouthshire - Usk, Monmouthshire

(2019-03 - 2019-06)

Fully trained and qualified. Home dialysis. Full time care provider. General nursing.

• Recorded patient medical history and vital signs in electronic charts.
• Secured blood works and handled in accordance with regulatory requirements.
• Cleaned and dressed permanent and temporary catheters.
• Sanitised dialysis equipment between appointments to reduce risks.
• Assessed access points to provide safe and efficient cannulation.
• Primed dialyser and bloodlines in preparation for patient appointments.
• Monitored patient status and adjusted equipment to support comfort.
• Removed femoral sheaths and administered medications.
• Explained post-treatment home care needs and medication self-administration.
• Identified irregular dialysis reactions and notified medical team members.
• Monitored and reported replenishment needs for dialysis supplies.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Collated and stored data for patient records with strict confidentiality and sensitivity.
• Oversaw dialysis treatment from start to finish.
• Delivered care in line with clinical guidelines for continued practice compliance.
• Helped deliver stabilising and life-saving treatments during medical emergencies.
• Advised on dietary, nutrition and illness prevention.
• Followed modern nursing standards for optimum treatments and patient protection.
• Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
• Dealt with emergencies with calm and composure.
• Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.

Bridal Sales Consultant - Bridal Lane - Usk, United Kingdom

(2018-10 - 2019-03)

• Advised customers on size selections to suit fit and shape requirements.
• Assessed customer tastes and budgets to recommend suitable items.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Processed deliveries quickly to refresh sales floor selections.
• Received stock deliveries, accurately completing paperwork and updating system records.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Helped in the bridesmaids department with larger groups.
• Took calls for bookings.
• Called brides waiting for appointments to advise when we had availability.

Insurance Claims Advisor - Lloyds TSB Insurance - Newport, United Kingdom

(2005-02 - 2005-09)

• Answered incoming calls from insurance customers.
• Provided information about their current claims.
• Set up new insurance claims.
• Called any flagged up claims to advise customers their next steps.

GCSE, AS Level, A Level - Languages, History, Sciences, Computing - Haberdashers Monmouth School For Girls (1993-09 - 2005-06)