Judith Trimble

Proficient Customer Expert with over three years of experience in customer service roles. Strong communicator adept in CRM principles, demonstrated through mentoring new agents and managing high-stress situations effectively. Proven track record of improving client relationships while demonstrating exceptional organisational skills. Eager to leverage expertise in customer engagement to contribute significantly to team success.

Customer Expert at Arvato - Volkswagen Financial Services and Aviva Travel Insurance (2022-01 – 2023-04)

• Handled inbound calls from premier clients holding bank accounts with several Banking Providers, ensuring they fully utilised included services such as travel insurance.
• Refined active listening and communication skills while consistently demonstrating a strong command of the English language and acute attention to detail.
• Collaborated effectively within a team and independently, facilitating the mentoring of new agents through multitasking and exceptional organisational skills.
• Acquired comprehensive knowledge of customer relationship management (CRM) principles, enhancing my ability to remain calm in high-stress situations.

Legal Assistant Apprentice Conveyancer at Agency (2020-06 – 2022-01)

This temporary position concluded due to organisational changes leading to the end of my contract.

• Contributed to the establishment of a new satellite office.
• Enrolled in The Conveyancing Academy's - The Practising Conveyancer Legal Diploma.

Management Secretary at Mental Health and Learning Disabilities Service ABMU NPTH - via Agency (2018-09 – 2019-10)

• Oversaw the team of Medical Secretaries while providing secretarial support to three Senior Managers.

Executive Personal Assistant to Two Directors at Portico Associates (2010-09 – 2018-09)

• Performed extensive diary management to a high standard.
• Coordinated conferences and stakeholder events, ensuring seamless execution.
• Scheduled and organised meetings, distributing relevant literature.
• Took comprehensive minutes and followed up on meeting action plans.
• Coordinated the Directors' weekly and monthly meetings, overseeing the production of action plans.
• Proactively followed up with each Director on their monthly actions.
• Acted on behalf of the Directors to foster effective working relationships with clients.
• Supported each Director with various projects, including Personal Development Plans and budgets, while managing invoice and expense approvals, alongside all accounting and bookkeeping responsibilities.

Personal Assistant to The Deputy Chief Constable at SOUTH WALES POLICE (2002-07 – 2005-10)

Reason for leaving - Maternity Leave.

Legal Secretary Conveyancing and Probate at R L Edwards and Partners (1990-09 – 1993-09)

Equivalent of 3 A Levels – Bridgend College (1988-09 – 1990-06)