Elena Gosden
Motivated and customer-focused hospitality professional with experience in supervisory and leadership roles within fast-paced restaurant and coffee shop environments
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About
Motivated and customer-focused hospitality professional with experience in supervisory and leadership roles within fast-paced restaurant and coffee shop environments. Skilled in team leadership, customer service, barista operations, cash handling, and maintaining high operational standards. Confident working under pressure while delivering excellent guest experiences.
Experience
Barista Maestro (Supervisor) at Costa Coffee (2026-02 – Present)
- Lead busy shifts within a fast-paced coffee shop environment
- Prepare beverages and food to company standards
- Support team training and day-to-day supervision
- Handle cash management, till procedures, and opening/closing duties
- Maintain health & safety and cleanliness standards
Shift Leader at The Old Inn (2025-07 – 2026-01)
- Led front of house operations during busy service periods
- Delegated tasks and supported team members to ensure smooth service
- Managed guest enquiries and complaints professionally
- Completed cash handling and end-of-day reconciliation
- Assisted with training and motivating staff
Front of House Supervisor at Bruto Lounge (2025-03 – 2025-07)
- Supervised opening and closing procedures
- Allocated daily tasks and ensured smooth running of shifts
- Conducted till counts and managed deliveries
- Trained new starters across multiple sites
- Handled allergy procedures and customer requests confidently
Front of House Supervisor at Orsino Lounge (2024-06 – 2025-03)
- Managed front of house shifts in a busy hospitality environment
- Supervised staff and maintained customer service standards
- Processed deliveries and supported stock control
- Trained and supported new team members
Front of House Team Member at Orsino Lounge (2022-04 – 2024-06)
- Delivered excellent customer service across restaurant and bar operations
- Prepared coffees, cocktails, milkshakes, and soft drinks efficiently
- Assisted with opening and closing duties
- Worked effectively under pressure during busy periods
Admin & Sales Assistant at Discount Decking & Landscaping Supplies (2021-10 – 2022-04)
- Processed online orders, invoices, and monthly statements
- Managed stock control and supplier communications
- Assisted customers with sales enquiries and quotations
- Supported payroll administration and general office tasks
Education
GCSEs – Teign School
