Michael Martindale
Driven and reliable retail and hospitality leader with over 10 years' experience delivering operational excellence in fast-paced environments
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About
Driven and reliable retail and hospitality leader with over 10 years' experience delivering operational excellence in fast-paced environments. Skilled in team leadership, performance management, stock and cash control, problem-solving, and delivering excellent customer experiences. Proven track record in motivating and supporting teams to meet targets, improve processes, and maintain high standards throughout busy service periods.
Experience
Bar Manager at The Royal Oak (2022-06 – Present)
- Managed daily operations in a high-volume environment.
- Led and coached team members to deliver excellent service and efficiency.
- Controlled stock ordering, inventory and cost performance.
- Prepared rotas ensuring appropriate coverage and labour control.
- Ensured compliance with safety and hygiene standards.
General Manager / Front of House Supervisor at Cabanas (2020-09 – 2022-05)
- Supervised staff teams and drove performance.
- Recruited and trained new employees.
- Managed budgets, supplier relationships and stock flow.
- Maintained high service levels in a fast-paced setting.
- Managed daily financial reconciliation.
- Replenished stock and maintained locations presentation.
Front of House Supervisor at The Pony Inn (2019-08 – 2020-09)
- Led daily operations and coordinated staff.
- Supported stock management and service planning.
- Delivered excellent customer service and maintained front-of-house standards.
- Led teams and managed rotas, suppliers and operational costs.
- Operated tills and delivered excellent customer service.
Education
Level 3 National Diploma in Media in Media
