Eleonora Marani

Client-focused Senior Retail Assistant with extensive experience in luxury and premium fashion environments. Recognised for delivering exceptional customer service, building long-term client relationships, and creating personalised styling experiences that drive loyalty and sales performance. Experienced in luxury accessories including designer handbags and sunglasses, with a strong passion for fashion, visual merchandising, and delivering an elevated shopping experience to an international clientele.

Senior Retail Assistant – Accessories Department - Liberty London - London

(2025-08)

• Provide personalised styling advice within the luxury accessories department, specialising in designer handbags and sunglasses.
• Deliver a refined customer experience to an international clientele in a fast-paced luxury retail environment.
• Develop strong client relationships through personalised service and product knowledge, encouraging repeat business and loyalty.
• Support brand pop-ups, in-store activations and seasonal launches within the accessories department.
• Maintain high visual merchandising standards aligned with luxury retail presentation guidelines.
• Assist with stock organisation, replenishment and maintaining an immaculate department environment.
• Collaborate with the customer service team to ensure seamless after-sales support.

Luxury Event Assistant - Arlettie - Milan

(2024-01 - 2025-01)

• Supported exclusive luxury sample sale events for leading fashion houses.
• Assisted with visual merchandising and ensured brand presentation standards were maintained.
• Provided personalised assistance and styling support during high-volume luxury retail events.
• Managed stock organisation and product presentation across the sales floor.

Hostess Supervisor - Arcade Food Hall & Plaza - London

(2020-01 - 2024-01)

• Managed front-of-house operations while delivering a high level of guest experience.
• Welcomed international clientele including VIP guests.
• Supervised the host team and ensured smooth daily service operations.

Sales Advisor & Key Holder - Zadig & Voltaire - Cologne

(2018-01 - 2020-01)

• Delivered personalised styling advice aligned with the brand's contemporary luxury identity.
• Exceeded sales targets through strong product knowledge and customer engagement.
• Organised private shopping appointments and VIP client events.
• Managed operational duties including opening and closing procedures.

Retail Sales Associate - Hard Rock Café - Cologne

(2016-01 - 2018-01)

• Delivered excellent customer service in a busy international retail environment.
• Assisted customers with merchandise purchases and brand engagement.
• Supported retail administration and event coordination.