Iman Hassou
Luxury retail professional with experience delivering elevated client experience in premium fashion environments
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About
Luxury retail professional with experience delivering elevated client experience in premium fashion environments. Currently a supervisor at Flannels, supporting sales performance, personal styling, and luxury brand presentation. Skilled in client Elaine, building relationship with international clientele, and delivering personalised service to drive sales.
Multilingual and passionate about fashion, styling, and luxury brand storytelling. Seeking a Client Advisor /sale associate role within a luxury fashion house.
Experience
Supervisor - Flannels - Watford
(2023-09)
Deliver personalised luxury and styling advice to clients, in a premium multi-brand fashion environment.
- Build strong client relationships through clienteling and tailored product recommendations
- Support the team in achieving daily and weekly target sales target
- Maintain luxury visual merchandising standards aligned with brand guidelines
- Assist clients with high-value purchases and product knowledge across multiple designer brands
- Manage cash handling, till operations, and end of the day reconciliation
- Resolve client enquiries professionally to ensure a high-quality shopping experience Support team briefing and contribute to store performance through KPI awareness.
Sales Assistant - Flannels - Watford
(2022-11 - 2023-09)
Delivering personalised customer service and styling advice to clients in a luxury retail environment
- Assisted customers with product selection, wardrobe styling, refunds, and exchanges accurately
- Processed transactions, refunds and exchanges accurately
- Supported visual merchandising and ensured brand presentation standards were maintained
- Managed stock deliveries, pricing, tagging and product organisation
- Performed stock checks including PNOD and internal branch transfer
- Ensured handbag security and luxury presentation through daily checks
Store Representative - Flannels Renaissance Pop-up - Oxford Street, London
(2023-05 - 2023-06)
Selected to represent the store during an exclusive luxury fashion pop-up event - Balmain x Beyoncé Renaissance Couture Collection
- Assisted VIP clientele during high-profile product launches
- Supported styling, advising and luxury customer experience during high-traffic event periods
- Maintained premium brand presentation and service standards
Health care assistant - Watford General Hospital - Watford
(2021-03 - 2022-11)
Health care assistant - Private agency
(2020-06 - 2020-12)
Supervisor - Starbucks - Watford
(2017-08 - 2020-05)
Education
Professional qualification - Clothing Operation - Arezzo, Italy (2013 - 2016)
High School Diploma - Fashion & Design Studies - Artistic High School Piero Della Francesca (2009 - 2013)
