Hayley Bevan

Experienced Luxury Sales Assistant with a strong background in premium retail and luxury hospitality, delivering exceptional customer experiences within prestigious environments including Harvey Nichols, Mint Velvet, Chewton Glen and Mallory Court Hotel. Passionate about building long-term client relationships, understanding individual customer needs and providing tailored recommendations that inspire confidence and loyalty. Recognised for delivering a personalised luxury shopping experience while representing premium brands with professionalism, attention to detail and warmth.

Experienced in supporting commercial objectives through excellent customer engagement, cross-selling and upselling opportunities, maintaining high visual merchandising standards and contributing towards sales and KPI targets. Confident handling high-value transactions, creating memorable client experiences and developing strong product knowledge to deliver expert advice.

Sales Assistant - Harvey Nichols

(2024-01)

• Deliver a personalised luxury shopping experience, building rapport with new and returning clients.
• Identify customer needs and recommend premium products to maximise sales opportunities.
• Support store KPI objectives through excellent service, product knowledge and client engagement.
• Process high-value transactions accurately using EPOS systems.
• Maintain impeccable visual merchandising and luxury presentation standards.
• Work collaboratively to achieve commercial and customer service goals.

Sales Assistant - Mint Velvet

(2020-01 - 2024-12)

• Provided exceptional customer service within a premium fashion retailer.
• Built lasting client relationships and encouraged repeat business through personalised styling advice.
• Contributed towards sales targets through cross-selling and outstanding customer care.
• Maintained high visual merchandising standards and stock presentation.

Personal Stylist - Self-Employed

(2009-01 - 2020-12)

• Built a loyal client base by delivering tailored styling consultations.
• Recommended premium fashion and accessories suited to individual lifestyles and budgets.
• Managed client relationships, appointments, purchasing and business administration.

Receptionist - Chewton Glen Hotel

(2001-01 - 2003-12)

• Delivered five-star service within one of the UK's leading luxury hotels.
• Created exceptional guest experiences through professionalism, discretion and attention to detail.

Receptionist - Mallory Court Hotel

(2003-01 - 2005-12)

• Provided luxury front-of-house service and coordinated guest requirements to exceptional standards.
• Maintained the premium service expected within a prestigious hotel environment.

Receptionist - Lime Salon

Receptionist - Hotel Cristina