Elinor Cooper

Friendly and enthusiastic customer service professional with experience working in hospitality, visitor-facing and fast-paced environments. Passionate about creating welcoming experiences for customers and building positive relationships with people from all walks of life. Highly organised, reliable and adaptable, with strong communication skills and a genuine love of animals. Enjoy working as part of a team and contributing to a positive and enjoyable atmosphere for customers and colleagues.

Customer Experience Specialist / Front of House Assistant at ATG Entertainment (2025-10 – Present)

• Provide a welcoming and professional experience for theatre audiences
• Serve customers efficiently during busy performances and intervals
• Work behind the bar, handling transactions accurately in high-volume periods
• Respond positively to customer enquiries and resolve issues calmly
• Collaborate closely with colleagues to ensure smooth service delivery

Customer Service Assistant at Phoenix Theatre (2024-11 – Present)

• Deliver excellent customer service in a busy public-facing environment
• Support visitors and respond to enquiries professionally
• Maintain a welcoming atmosphere and positive customer experience
• Work effectively as part of a team during busy periods

Assistant Cashier at Bournemouth and Poole College (2019-01 – 2022-12)

• Managed customer transactions accurately and efficiently
• Assisted students, staff and visitors with enquiries
• Maintained professionalism while balancing multiple responsibilities

Contact Coordinator at Insync Insurance (2017-01 – 2019-12)

• Delivered high-quality customer support via telephone and email
• Built positive relationships through clear communication and problem-solving

MA in Acting – East 15 Acting School (2023-01 – 2024-12)