Elise Maitland

Dedicated professional with a proven track record in retail and customer service. Demonstrated leadership in previous roles, excelling in a lead position. Highly skilled barista with expertise in latte art and machine maintenance, showcasing meticulous attention to detail and capacity to train new starters.

Barista - Redemption Roasters - King's Cross

(2025-05)

• next to a major transport hub and tourist spot in the city makes for an incredibly fast paced environment. This has trained me to be an incredibly efficient and skilled barista
• drinks are always out in less than 2 minutes when I'm on the bar
• regularly changing rotational drinks allows me to memorise recipes fast
• guest coffees on filter have introduced me to a wide range of different beans that I frequently have to discuss with customers
• we grind beans in house so I'm fully capable on bulk grinders

Barista - City Brew - London

(2024-07 - 2025-04)

• Inside train station creates a busy and intense atmomsphere- made me fast on my feet
• Always having to pay attantion to my surroundings and additional finer details even when busy to ensure fast and efficient service
• Learned to make use and optimaize a smaller work space
• Attention to detail on displays and stock organisation to optimize sales

Barista - The exchange cafe - Kingston upon Thames

(2023-12 - 2024-04)

• quieter atmosphere to refine and finesse the finer details of my skills such as perfecting my latte art.
• very customer focus and emphasis on building relationships with regulars.
• daily stock takes and delivery management
• all food preparation managed on shift

Supervisor - The Press Room - Surbiton

(2023-04 - 2023-12)

• climbed the ladder to the store supervisor in 6 weeks
• 90% of time was spent on the shop floor supporting my team and providing excellent and speedy customer service even at our busiest times.
• responsible for the majority of our stock management (biweekly stock counts and orders)
• singlehandedly ran the stores coffee academy training up baristas starting from the basics of coffee knowledge all the way to perfecting latte art.
• singlehandedly completed regular maintenance and cleaning of all the equipment.
• assisted in inspection and ultimate improvement of stores food safety and hygiene rating (from 4 to 5)
• key holder responsibilities

Barista - Odeon Luxe Leicester Square/Costa Coffee - London

(2021-04 - 2023-04)

• trained to be a barista at the second busiest costa in the UK
• acquired numerous new skills and experience including the capability of operating an espresso machine and understanding of coffee practices.
• manage stock rooms (handled reception of deliveries, organised and maintained stock rotation, monitored date labels to keep in line with food health and safety standards.
• entrusted with training of new baristas after 6 months.
• improved store quality and raised rating in internal store standard checks.

Cinema Host - Odeon Luxe Leicester Square - London

(2019-03 - 2020-11)

• part time alongside university studies.
• responsibilities ranged from customer facing roles on the tills and guest service points to food preparation and bar.
• involved in many high pressure events including London Film Festival, European Premieres, BAFTA screenings and royal premieres. ( these experiences have prepared me for fast paced working environments and helped my ability to work under pressure and use initiative in challenging situations).

Team Assistant - National Citizen Service

(2018-07 - 2018-08)

• 3-week residential programme often working 18+ hour days, responsible for a team of sixteen 15-17 years olds.
• worked as a part of a team to ensure the programme was ran safely.
• communicated and cooperated with the staff at the residential facilities that hosted.
• responsible for running activities and guiding the young people through their Make a Difference Projects where they raised a significant sum of money for a local charity in their community.

Cleaner - Assimilated Communications

(2016-03 - 2017-05)

• sixth form part time work, 2 days a week ith varying hours
• cleaned multiple offices ranging from customer services, telesales and telecommunications.
• main role was to clean and maintain the offices, bathrooms, kitchen and stock. developed attention to detail and organisational skills.
• key holder responsibilities

Leaflet Distributor - Pure Gym

(2015-11 - 2017)

• sixth form part time work, sporadic.
• leaflet distribution and company promotion to expand their potential client base.
• long hours walking door to door in varying weather conditions (developed a lot of perseverance and a strong sense of loyalty to my workplace)

Youth Programme - National Citizen Service

(2015-07 - 2015-08)

• participant on NCS youth summer programme
• worked in a team organising and running fundraising events for the Families United Network- a charity within our local community that aims to support families with disabled children.
• focus on advertising and social media to expand the reach of events and to bring in further donations on the JustGiving page.

Volunteer Work Experience - Weatherfield Academy

(2011-03 - 2015-07)

• spent a lot of weekends growing up volunteering at Weatherfield Academy's farm from the age of 12 up until 16. sporadic work.
• main roles were to help clean and maintain the animal's pens while also taking up the responsibility of feeding the animals.
• worked with the vegetable crops, watering and harvesting when the plants were ripe.

Bachelor's - Photography - London South Bank University (2017-09 - 2020-09)

A-Level or equivalent - English Literature - Queensbury Academy

A-Level or equivalent - Media Studies - Queensbury Academy

GCSE or equivalent - Science - Queensbury Academy

GCSE or equivalent - Math - Queensbury Academy

GCSE or equivalent - English Language - Queensbury Academy