Elise Shoolbraid

26, Retail supervisor,

Wanting to get into the Funeral Profession

. Having exceptional customer service skills

.Organization of stock – merchandising shop floor, paying attention to specific instructions

. Ear Piercing – being close with members of the public, performing a hygienic, safe and professional piercings. Being able to quickly resolve problems and comfort possibly anxious and distressed people. Understanding of policy and procedures regarding health and safety.

. Responsibilities with tills and loss prevention procedure

. Managing a team to make sure we provide impeccable service and maintain an organized, clean and well running shop.

. Communications with higher management, taking instructions written or orally to complete myself or pass on and inform fellow employees.

. Organization of responsibilities, weekly or monthly tasks that have deadlines to comply to.

. Being enthusiastic and professional in all and any situations

NAFD - Funeral Service awareness online training passed with 98% grade outstanding