Elise Watt

I am a reliable and professional individual with strong organisational and customer service experience gained within fast-paced hospitality environments. I demonstrate the ability to manage multiple tasks efficiently, maintain accurate processes, and support the smooth running of daily operations. I have some experience using digital systems, handling administrative responsibilities, and ensuring high standards of service.

I possess excellent communication, teamwork, and time-management skills, developed through both professional experience and a background in contemporary dance. I am able to remain composed under pressure while maintaining attention to detail and professionalism. I am now seeking to apply these transferable skills within a role that will enable me to embrace a new challenge and further my experience all whilst providing excellent customer service.

Shift Manager at Pizza Express (2025-10 – Present)

• Managing day-to-day shift operations, ensuring smooth service and high customer satisfaction
• Handling end of day cashing up and banking
• Operating booking systems
• Communicating in a professional manner when dealing with queries over the phone
• Taking responsibility for decision making and problem solving during busy shifts
• Resolving complaints and issues effectively
• Monitoring staff performance and delegating tasks where necessary
• Ensuring compliance with health, safety and food regulations
• Locking up and securing the restaurant at the end of shifts

Waitress / Bar Staff at Wigmore Hall (BaxterStorey) (2024-02 – 2025-07)

• Delivered efficient and friendly service in a busy concert-hall environment.
• Handled payments, operated tills, and maintained stock levels.
• Assisted with bar duties and ensured a clean, professional service area.
• Worked effectively as part of a team during large-scale events.

Waitress at The Stag (2023-09 – 2024-02)

• Managed tables, orders, and payments in a fast-paced restaurant.
• Supported large group bookings and private events.
• Consistently received positive feedback from guests and team members.

Waitress at Made in Italy Restaurant (2022-11 – 2023-07)

• Provided attentive customer service and promoted menu items.
• Processed transactions accurately and ensured guest satisfaction.
• Collaborated closely with kitchen and bar teams to maintain smooth service.

Waitress at Elmwood Farm (2022-07 – 2022-12)

Housekeeper at Sitwell Arms Hotel (2021-08 – 2021-10)

BA (Hons) in Contemporary Dance – London Contemporary Dance School (2022-09 – 2025-07)

Certificate of Higher Education in Contemporary Dance – Northern School of Contemporary Dance (2021-09 – 2022-07)

GCSEs – The Hammond School (2016-09 – 2021-07)