Ella Pearl

Staff Member

Talent

PrestonMember since August 5, 2026

Leadership and staff trainingAdaptabilityTime management and multitaskingTeamworkCustomer skillsInitiativeExcellent communicationData analysisMerchandising and stock controlCash managementHealth and safety complianceProblem solving and initiative

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Leadership and staff trainingAdaptabilityTime management and multitaskingTeamworkCustomer skills

About

I am a reliable, trustworthy, and highly motivated individual who is committed to achieving my goals and continually challenging myself. I take pride in maintaining a strong work ethic and consistently giving my best in every task and challenge I undertake. I am keen to progress within my role, develop my skills, and uphold high standards in my work. Additionally, I am flexible with my availability, willing to take extra shifts when needed and happy to work during bank holidays.

Experience

Staff Member - Charcoal Grill Takeaway

(2018-08 - 2021-07)

Managed phone orders and handled customer queries and complaints
Processed card payments over the phone and ensured accurate transactions
Developed confidence, communication and problem-solving skills

Waitress - Heidi's café

(2019-08 - 2020-03)

Before the first lockdown I worked as a waitress at Heidi's for 7 months. In this role I worked on the front of the house team, which sold many different pastries, cakes, bread, and selling products to reach our daily and weekly goals.

Handled customer orders, payments and daily setup/closing duties
Built strong communications and teamwork skills

Cleaner - Bunn leisure

(2020-09 - 2020-11)

Seasonal role

Worked within a team to clean and prepare caravans to a high standard
Followed strict hygiene and sanitization
Managed time effectively to meet a tight turnaround deadline

Retail Assistant - Sports direct

(2021-05 - 2021-08)

In this role, i delivered excellent customer service by assisting customers with sportswear, footwear, and football related products. I maintained shop standards including stock replenishment, merchandising, and visual displays. I worked with my team member during a stock take period which included all items in the store to be scanned.

It was a fast-paced retail environment, which helped improve my time management and multitasking skills. Whilst working in the shoe department or the tills, there was potential to earn commissions selling shoe protecting spray, shoe insoles, bags, and straws.

Customer Service Assistant / Duty Manager - The Southern Co-Op

(2021-08)

I have been working here since August 2021, i started off as a customer service assistant and became a duty manager in July 2022. My role as CSA consisted of providing friendly and efficient customer service as well as helping customers with in-store purchases and any questions they may have. It is a fast-paced food retail environment and i helped support daily operations.

My main daily tasks were restocking shelves and dumpbins and ensured the shelves were tidy and clean. In august 2022 I became a duty manager; this is job role that i haven't done before but wanted to challenge myself and progress in the company.

Lead daily store operations, including staff training, supervision and task delegation
Handling customer queries and complaints professionally and efficiently
Manage cash handling, banking, and store security procedures
Monitor stock levels and ensure shelves are fully stocked and well presented
Ensure compliance with health and safety and operational standards
Train and support new team members
Played a key role in supporting a new store opening, including post office operations and customer service
Support store performance through merchandising and organisation
Operate post office services including transactions, bill payments, and customer queries
Ensure compliance within the Post Office regulations, and company procedures

Valeting Services Provider - Great British valeting company - Goodwood Festival of Speed

Provided professional valeting services at Goodwood Festival of Speed.

Supported INEOS and Porsche teams, maintaining high standards of vehicles
Delivered excellent attention to detail in a fast-paced, high-profile environment

Marshal - Uk running events

Worked as a marshal at multiple UK running events, supporting the safe and smooth delivery of races.

Directed runners along designated routes, ensuring clear navigation
Assisted participants with any issues providing guidance, reassurance, and quick problem resolution
Maintained strong communication with event organisers and fellow marshals
Help creates a positive and supportive atmosphere for all participants

Work Experience - Primary School