Ellie

I consider myself to be a hardworking individual who works well as a member of a team and using my own initiative. I have excellent customer service skills and computer skills with great attention to detail in any task given to me, time management being paramount in any job I have worked in previously. I am fully flexible with the varied working hours and always given my very best in any job I have been employed in with the customer always coming first.

I have a variation of qualifications ranging from Level 2 & 3 and my BA HONS Degree in Tourism and Business Management. I am always eager to learn and build upon the skills and experience that I already have and I will always welcome a challenge and give it my best effort at all times.

Medical Receptionist - mydentist - Blackpool

(2022-02)

Administrative Assistant - Easthams Solicitors Limited - Blackpool

(2023-07 - 2024-07)

My job role at Easthams solicitors, I work with taking on new EL/PL claims including highway and road traffic accidents, this involves carefully analysing the situation and coming up with possible solutions on how the accident occurred. I also deal with ringing and chasing client documents up and sending over claim notification forms.

Medical Receptionist - mydentist - Blackpool

(2022-02 - 2023-07)

I currently work at myDentist as a medical receptionist, this involves answering the phone dealing with patient enquiries and booking appointments for patients. I also am trained in money handling and taking payments for treatment plans and monitoring the diary for upcoming appointments. Other tasks are including V12 finance OPG referrals filing patient records

Claims Handler - Slater and Gordon Lawyers - Blackpool

(2020-10 - 2021-11)

My job role is to engage with clients who have had a road traffic accident my Job role is to act professional and act effectively to all information being told to me and to always act to the best of my ability. My job as a claims handler Is the first notification of loss team and retrieve all third party deals to ensure the case runs as smoothly as possible

Emergency Call Handler - Firstcall business communications

(2020-09 - 2020-10)

Currently I work at first call, I work as a emergency call handler so in this job I take a variety of different calls for emergency call outs, complaints and a various different customer enquiries. Also in this Job I work with a few different scripts which include allied healthcare , British Gas , regenda and emergency call out services.

Bar and Waiting Staff - Joseph Holt Ltd - Blackpool

(2019-08 - 2020-09)

At Joseph Holt I work as a Floor and Bar Assistant in this role I undertake taking Food and Beverage orders, giving outstanding and professional customer service. Making sure the customer leaves the building as happy and they walked in, time keeping skills is also important

Hotel Assistant - Silver Birch Hotel - Blackpool

(2019-01 - 2019-07)

Duties of the job included housekeeping tasks and serving food and drinks. Day to day management and ensuring a professional and positive customer experience

Customer service - Premier Taxis

(2018-07 - 2019-01)

The role of this job was taking calls from customers and inputting the data into a computer system, also taking direct and advanced bookings this would have been in the local area and out of town journeys including airport transfers. Customer service and dealing with enquiries and complaints, general office duties.

Bar and Waiting Staff - Wetherspoons

(2018-06 - 2018-07)

Duties included bar and front of house with the use of taking food and beverage orders. Ensuring all drinks and associated products are served and presented in accordance with Company specification and standards.

Sales Assistant - Matalan

(2016-08 - 2018-05)

Duties included sales assistant, customer service representative, replenishment of stock, till transactions, implementing any seasonal trends on the shop floor and making sure all customers have a pleasant shopping experience.

BA - Tourism and Business Management - Lancaster University (2015 - 2018)

Bachelor's - Tourism and Business Management - Extended Blackpool and the Fylde College (2015 - 2017)

Level 3 EX - Travel and Tourism - Blackpool and the Fylde College (2014-09 - 2015-05)

Level 3 - Travel and Tourism - Blackpool and the Fylde College (2013-09 - 2014-05)

Level 2 - Beauty Therapy - Ansdell Beauty College ( Blackpool and the Fylde ) (2012-09 - 2013-05)