Elsaviour Aries

From what I gathered from colleagues, friends and family I would often get described as a charismatic and hardworking individual who strives to uphold my morals within my personal and professional life. I like to believe I'm easily approachable and pay close attention to detail to people whether it be a client or a friend/colleague. As an individual I strive in being a positive person, I’d like to instil that kind of approach in people around me to help them work better.

I am a fast learner, at my time at Metro Bank I had to make myself familiar with different systems and banking software to provide service to clients. I am well equipped with Microsoft Office, in bound and outbound calls, good sense of communication, report writing and punctual with time driven tasks.

EXPERIENCE

TEMPORARY AGENCY ASSIGNMENTS

MAY 2024 – DEC 2024

Due to redundancies in my previous role, I sought temporary solutions to keep afloat. Working within agency led assignments on a Zero hour contract basis.

• Train Dispatch - On trak Recruitment (Sept - Dec 2024)
• Event portering - MiCrew ( May - Aug 2024)

MARCH 2022 – MARCH 2024

PERSONAL BANKING CONSULTANT, METRO BANK.

• Provide personalised and efficient service to bank customers,

addressing inquiries, resolving issues, and ensuring overall satisfaction. Building rapport with customers and providing them with impartial and informed guidance on products and services tailored to their needs

• Collaborate with colleagues and different departments to streamline processes and enhance overall service quality.
• Using banking and finance software to conduct credit and

AML checks to process customer applications and issuing lending to personal and business customers

CASHIER, METRO BANK.• Executed financial transactions efficiently, ensuring compliance with regulatory requirements. Handling over 100

daily cash and cheques transactions efficiently to minimise risk

• Conducted cash transactions, maintained accurate records,

and balanced cash tills/drawers daily. Performing cash,

cheque, and electronic payment reconciliation by the end of day

• Training and upskilling new colleagues with cashiering procedures.

BUSINESS BANKING OFFICER, METRO BANK.

• Cultivating and overseeing business connections that led to achieving the highest upselling figures for invoice and asset finance products within my region. Training and mentoring new recruits
• Overseeing the complete client onboarding process for businesses, ensuring adherence to established bank procedures and regulatory standards such as KYC/AML procedures.
• Serving as the main contact for businesses regarding digital banking, lending, and various general inquiries.

DEC 2021 – JULY 2023, EVENT PORTER, MiCrew

• Undertaking diverse physical tasks to ensure the seamless execution of events. This includes.
• Setting up and dismantling event spaces, assisting with the transportation of equipment, and providing general support guaranteeing the efficient flow of activities.
• Collaborating alongside colleagues to ensure a well-

organized and visually appealing event environment for the event of the day (eg. Prada fashion openings, ASOS showcasing, etc.)

NOV 2020 – FEB 2021, WAREHOUSE OPERATIVE, WINCANTON

(SAINSBURYS)• After my time with Mach recruitment agency, I was able to get re-hired at one of the clients which was Wincanton –

Sainsburys branch. Due to my experience within the warehouse already, I was a fit candidate to them and was able to learn my way around a lot quicker. My tasks were similar to the previous position I had, with the addition of helping and supporting new employees alongside me.

JULY 2019 – March 2020, WAREHOUSE OPERATIVE, MACH

RECRUITMENT

• During my time with Mach Recruitment, I was tasked with receiving, storing and picking stock items from point A to point B. Working in warehouses such as Sainsbury's (Freezer and chilled) and Pets at Home, this provided me more with a sense of timing, working in tight deadlines and initiative. Self-

motivation was key in working for these places, being able to take directions allowed me to be more customer focused.

NOV 2017 – AUG 2018, TEAM MEMBER, GREGGS

• Providing excellent customer service, this includes.
• Receiving orders, assembling food items and packaging for customers.
• Dealing with customers, I honed my patience, especially when facing repetitive orders or customers exhibiting impatience.
• Making sure Greggs complied with their regulation standards
• Additionally, I took on the responsibility of maintaining a clean and sanitary kitchen environment to guarantee food was served uncontaminated.

JUN 2016 – AUG 2017, PERSONAL ASSISTANT, ARIES & ASSOCIATES• Arranging customer appointments and drafting contracts for those interested in quantity surveying services.

• The contract -writing process enhanced my ability to focus on intricate details
• Additionally, I captured site images and measurements for various sections, contributing to the construction budget with a heightened emphasis on precision and accuracy

EDUCATION

September 2016 - JULY 2018

COMPUTING AND INFORMATION TECHNOLOGY (BTEC LEVEL 3

DIPLOMA) – CROYDON COLLEGE