Awarded Manager in Retail & Customer Experience
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I am a driven and target-oriented manager with over 15 years of experience working for internationally renowned companies such as Disney World, Warner Bros Studios Leavesden, London Eye, IMG, and Merlin Entertainments. Throughout my career, I have excelled in operations, retail, and hospitality management, demonstrating expertise in team leadership, customer service, stock control, and KPI delivery.
My accomplishments include numerous awards, such as the Star of the Year 2022 at the London Eye and the Everyday Icon 2024 award from Deputy, reflecting my dedication and impact. I take pride in creating exceptional guest experiences, optimizing processes, and driving sales growth. With a passion for excellence and a collaborative approach, I thrive in fast-paced, innovative environments and aim to make a meaningful contribution in every role I undertake.
Experienced manager with 15 years in operations, retail, and hospitality for global brands like Disney and Merlin. Proven success in team leadership, KPI delivery, customer service, and driving sales growth, recognized with multiple industry awards.
Degree in Archaeology at the University Federico II, Naples, Italy
