Emily Shevels

Experienced Administrator and customer service professional with over four years' experience working in fast-paced office, telephone and face-to-face environments. Highly organised, reliable and confident managing multiple priorities while maintaining excellent attention to detail. A strong communicator with a proactive approach, committed to providing outstanding support to both colleagues and customers. Keen to continue developing my administrative career within a supportive, growing business.

COLLECTIONS ADVISOR at EE (2023-05 – Present)

• Manage customer accounts while providing professional and empathetic support.
• Create affordable payment plans tailored to individual customer circumstances.
• Accurately update customer records and complete detailed note-taking across multiple systems.
• Prioritise workloads while handling high volumes of telephone enquiries.
• Build rapport with customers and resolve queries efficiently.
• Worked accurately within FCA and GDPR guidelines while handling confidential customer information.

Medical Receptionist/Administrator at NHS (2021-10 – 2023-02)

• Managed appointments and maintained accurate patient records.
• Answered telephone and face-to-face enquiries in a busy healthcare environment.
• Handled confidential information in line with GDPR requirements.
• Supported the smooth running of the practice through effective administration and organisation.
• Prioritised tasks while delivering excellent customer service.

Customer Services Administrator Apprentice at Stiller (2021-03 – 2021-09)

• Developed a strong understanding of office administration and customer service processes.
• Gained experience using multiple IT systems and administrative software.
• Built excellent communication, organisation and problem-solving skills.
• Supported customers professionally while learning administrative best practice.

Volunteer at Volunteer Experience (2020 – Present)

Supported a variety of community-based organisations, including nurseries and fundraising events.

• Developed confidence, teamwork and communication skills through working with members of the public.

– GP TEAM NET NHS

First Aid Entry Level Qualification

GCSEs