Emma Allwood
Retail Assistant
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About
An ambitious and self-motivated individual who is empathetic and understanding. Excels in customer service by going over and above for others with a fun and friendly personality. Has the determination to succeed and is committed to delivering high quality results with little supervision.
Experience
Retail Assistant - Sainsburys PLC
(2023-09)
- Ensuring each item on fresh department is within its best before date
- Providing excellent customer service and developing a comfortable and trusting rapport with them.
- Ensuring the department reaches each of its monthly targets
- Resolving any issues a customer may have
- Maintain the shop floor and ensure each aisle is stocked
- Maintaining a content and strong team
Zach Wilsher Pub Team member - Greene King
(2021-10 - 2023-09)
- Providing excellent customer service
- Ensuring the bar and glasses are kept clean and well stocked
- Welcoming and taking orders from customers
- Checking age verification
- Responsible for balancing accounts after shifts
- Having good knowledge of different beverages
Midday Assistant - Kents Hill Junior School
(2018-09 - 2020-04)
- Ensuring the safety, welfare and general conduct are supervised during lunchtimes.
- Maintaining a safe and respectful environment for children inside and outside of the classroom and lunch hall.
Personal Assistant to Managing Director - Gemini Windows
(2015-07 - 2016-02)
- Personal assistant duties such as filing and answering telephones
- Using Sage accounts system to draw up invoices and sending them out
- Ensuring customer queries are dealt with efficiently
Cleaner - L & L Cleaning Services
- Cleaning classrooms and toilets
- Using a floor buffer for corridors
- Deep cleaning during holidays
Audio Transcriber for Legal Documents - Speedy Type
(2014-07 - 2014-11)
- Listening to audio sent from clients and producing a clear transcript.
- Ensuring that the documents are well presented and proof-read.
Victim and Witness Support Assistant - Southend Magistrates Court
(2013-06 - 2013-09)
- Supporting victims and witnesses when they attend court
- Show the victims and witnesses around court for pre-trial visits
- Sit with the clients while they are waiting to give evidence
Nursery Assistant - Centre Place Children’s Centre
(2012-11 - 2012-05)
- Responsible for supervising young children
- Assisting with kitchen and lunch duties
- Creating a safe and supportive setting for children
Customer Service Assistant - British Heart Foundation
(2012-03 - 2012-08)
- Keeping track of incoming and outgoing stock
- Cash handling and till operation
- Arranging delivery dates
- Taking telephone calls
- Providing excellent customer service
Cleaner and Bar Staff - Cupids Country Club
(2011-04 - 2012-08)
- Cleaning the function rooms
- Making sure the kitchen and lavatories are clean and tidy
- Serving drinks to customers
- Cash handling and till operation
- Talking to customers and making them feel welcome
- Serving customers in a friendly manner
- Washing crockery, cutlery, and kitchen equipment
- Stocking cupboards
- Cleaning hotel rooms thoroughly
- Taking customer orders
Education
Legal Secretary NVQ Level 2 - South Essex College, Southend-on-Sea A Level – Maths and English – grade Pass - South Essex College, Southend-on-Sea
Microsoft Word and Excel - South Essex College, Southend-on-Sea
Business Administration – in completion - South Essex College, Southend-on-Sea
W111 – ‘Criminal Law and the courts’ course (part-time home learning) (Currently undertaking) - Open University
Scottish Standard (GCSE equivalent) - English, Maths, Physics, Chemistry and History - Dingwall Academy, Inverness
Scottish Highers (A Level equivalent) - Philosophy, English, Maths and Art and Design - Dingwall Academy, Inverness
