Emma Askew

Dedicated and customer-focused professional with over 15 years of experience in customer service, adept at resolving issues and enhancing customer satisfaction. Proven ability to handle high volumes of inquiries across multiple channels, promote product options, and manage customer complaints effectively. Eager to leverage strong interpersonal skills and a commitment to service excellence to support customers and maintain store standards as a Store Assistant at Toolstation Ltd in Bishop Auckland.

Customer service representative - EE Plc - Darlington

(2007-05 - 2023-07)

• Addressed customer complaints, implementing effective solutions to ensure positive resolutions.
• Responded to customer telephone inquiries promptly, significantly reducing on-hold wait times.
• Provided comprehensive assistance to customers with diverse inquiries, leveraging in-depth product knowledge and service expertise.
• Managed a high volume of customer queries concurrently through adept multitasking capabilities.
• Addressed customer needs via phone, email, and social media channels, maintaining consistent service standards across all platforms.
• Elevated monthly sales revenue by expertly promoting a range of product and service options.
• Assisted customers with product-related grievances, meticulously logging issues for investigation and arranging for replacement items.
• Processed inbound customer calls, furnishing details on service or product enhancements.
• Consistently met service rating targets by managing customer inquiries with tailored care and attention.
• Engaged in regular training sessions to maintain current knowledge of company products and policies.
• Strictly adhered to all established policies and procedures to ensure ongoing company compliance.
• Cultivated customer satisfaction through proactive strategies focused on addressing needs and resolving concerns.
• Successfully resolved customer issues by employing strong interpersonal and conflict resolution techniques.

Aircraft Cleaner/Driver - Optime/Unifi - Newcastle Airport

(2026-05 - 2026-10)

A-Levels - ICT, Travel and Tourism - Wolsingham Sixth Form (2002-09 - 2002-09)

GCSEs - English, Maths, Science, French, History and ICT - Polam Hall (1991-09 - 2001-05)