Emma Spencer

Experienced Assistant Store Leader at Virgin Media O2 with a proven track record in customer service, sales management, and team leadership. Promoted to Guru in 2016 and elevated to Assistant Store Leader in 2023, demonstrating strong operational efficiency and strategic planning skills. Previous roles include Customer Consultant at Carphone Warehouse and Clinton Cards, where expertise in visual merchandising, inventory control, and client relationship management was honed.

Adept at problem-solving, conflict resolution, and maintaining a customer-focused approach. Committed to excellence with a goal of driving store performance through effective leadership and process improvement. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.

Works with clients to determine requirements and provide excellent service. Trustworthy with 10 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

08/2015to Current Assistant Store Leader

Virgin Media O2 - Eastleigh, Hampshire

10/2013to 08/2015 Customer Consultant

Carphone Warehouse - Lymington, Hampshire

08/2011to 09/2013 Customer Consultant

Clinton Cards - Lymington, Hampshire

2012 Higher National Diploma: BTEC Level 3 Extended Diploma in Art & Designs

Brockenhurst College- Brockenhurst

Qualifications achieved A*, A*, A

2010 GCSEs: GCSE

Priestland school- Pennington

Grades achieved

B - Art

C - ICT, Science, Additional Science, English Lit

D - English, Maths