Emma Wilkinson

Accounts Receivable / Credit Control professional with 5+ years' experience managing end-to-end AR, daily collections and query resolution across high-volume ledgers. Proven track record of consistently achieving KPIs, improving collection efficiency and supporting reductions in % past due and DSO through proactive chasing, statement runs, dispute management and effective stakeholder partnership. Experienced in releasing orders from credit hold, completing credit risk checks/credit limit reviews, and submitting a high volume of invoices via customer portals to support timely payment.

Confident working closely with Sales, Customer Services and customers (including external meetings) to resolve pricing/PO and billing discrepancies, minimise bad debt and protect cashflow.

Pricing Analyst - Antalis UK Ltd

(2024-07)

• Deliver and implement price increases across the product portfolio, ensuring changes are commercially aligned and communicated effectively.
• Manage and resolve daily pricing queries from Sales, Product and Commercial teams, ensuring accurate and timely responses.
• Maintain clean, accurate and up-to-date pricing and product data by monitoring unused, outdated or inconsistent information and correcting issues proactively.
• Analyse competitor pricing to support new product launches and ensure market-appropriate positioning.
• Collaborate with Product Managers and Sales teams to align pricing with market strategy and profitable growth.
• Validate data accuracy and mitigate errors through regular checks, audits and process improvements.
• Review customer terms, discount structures and sales behaviour to identify margin risks and commercial opportunities.
• Produce clear pricing insights and recommendations to support commercial decision-making.

Credit Control Manager - GO Plant Ltd

(2022-08 - 2024-07)

• Supported and managed a team of Credit Controllers, removing blockers and ensuring KPI/targets were achieved month-on-month.
• Managed a ledger of 150+ key customers, delivering end-to-end AR/credit control support from invoicing through to payment and query resolution.
• Proactively chased overdue invoices via calls/emails, issued statements and agreed next steps to support timely payment.
• Supported reductions in % past due and DSO through consistent chase routines, improved follow-up discipline and faster dispute turnaround.
• Provided a 1-2-1 service to key accounts, building strong working relationships and maintaining a professional customer experience.
• Managed account escalations and supported bad debt prevention activity.
• Ensured credit limits and payment terms were adhered to; provided regular account updates to prevent late payment.
• Completed credit checks using Experian and Allianz, ensuring appropriate cover/limits prior to opening accounts.
• Released orders from credit hold within delegated authority, balancing commercial needs with credit risk control.
• Completed allocations, cheque processing and reconciliations; resolved exceptions and maintained ledger accuracy.
• Worked closely with Sales to resolve pricing/PO disputes, including participation in external customer meetings when required.

Sales & Support Representative - Total Motion Vehicle Management

(2022-01 - 2022-07)

• Processed new vehicle orders end-to-end, gathering information from dealerships on lead times and coordinating delivery schedules.
• Processed finance documentation for customers across multiple funders, ensuring accurate administration and timely processing.
• Liaised with customers, drivers and delivery partners to deliver vehicles within required timeframes.
• Registered vehicles with the DVLA, ensuring correct company and driver details and compliance.
• Managed customer communication throughout the process, professionally handling both satisfied and dissatisfied customers.
• Submitted invoices via customer portals and supported internal/external invoice processing to support timely payment.
• Supported multi-vehicle leasing customers and responded to new leads, providing clear information to progress sales.

Credit Representative / Cash Allocation / AR Admin / Credit Control (short term cover) - Aggregate Industries

(2019-04 - 2019-12)

• Posted incoming cash across multiple bank accounts (GBP/EUR) and ensured accurate payment application.
• Posted credit card transactions to the correct accounts (UK and Global).
• Reconciled nominal codes and maintained accuracy across assigned areas.
• Supported automated cash allocation via Rimilia, resolving exceptions and maintaining ledger accuracy.
• Created journals including refunds, write-offs, contras and transfer forms.
• Processed cheques daily and completed banking activity.
• Managed customer queries and routed to the correct site/team for resolution.
• Responsible for a ledger of 50+ customers, chasing overdue debt and monitoring payment terms (30/45/90 days).
• Maintained strong relationships and clear communication to support timely payment.

Marketing Assistant - V12 Sports & Classics

(2018-01 - 2018-02)

• Managed company social media channels and responded to customer enquiries/messages.
• Produced daily management reports, collecting call/email enquiry data and analysing trends in Excel before distributing to managers.
• Supported advert creation and customer communications to drive enquiries and conversions.

Equestrian Groom / Coach / Producer - Self Employed

(2016-06 - 2018-01)

• Ran a small self-employed business, managing customers, scheduling and service delivery.