Emmanuel Yeboah

I am a very conscientious, trustworthy, and reliable individual with invaluable experience in the customer-care industry. My strengths lie in my abilities to organise myself well, take initiative and work collaboratively with others, I also love to take the opportunity to learn new and interesting skills as I believe there’s no limit on how much you can learn, that there’s always something you can develop.

Having worked in both the hospitality and retail industry, I have developed an extensive skillset which I believe will prove to be effective in satisfying customer needs and adding value to an organisation that prides itself on professionalism and excellence.

• Worked as a Customer Assistant for Vue Cinemas where I: Greeted and assisted customers in a friendly and professional manner, ensuring a positive first impression. Responded promptly to customer inquiries, resolved issues and provided information about films, showtimes and cinema amenities.
• Efficiently operated point-of-sale systems for ticker sales, concessions and merchandise, ensuring accurate transactions
• Actively promoted special offers and upselling opportunities to enhance customer satisfaction and increase revenue
  • I have worked multiple shifts from September 2021 as a Replenishment Assistant for Sainsbury’s and RAS, where I handled the responsibility of stacking and stocking shelves regularly around the supermarket efficiently.

 2021-2024: University of East Anglia

 Business Economics, BA(Hons)

 Expected completion date: June 2024

Expected qualification: First Class Honours

2018 -2020: Sir George Monoux College

Level 3 BTEC Extended Diploma in Business and Legal Studies

Achieved Triple Distinction Stars(D*D*D*)

 2012-2017: All Saints Catholic School and Technology College

8 GCSE’s including English(5), Maths(5) and Science(5)