Erin 𝑥

A dedicated and energetic Hospitality Professional with a proven track record in customer-facing roles. I pride myself on my ability to remain calm under pressure, my meticulous attention to detail, and my commitment to guest satisfaction. With a background in both fast-paced food service and table service, I am a versatile team player ready to contribute to a high-performing restaurant team.

Waitress at The Lock (2026-03 – Present)

• Service Delivery: Provide high-standard table service, managing guest needs from seating to payment.
• Financial Responsibility: Execute accurate cash and card transactions using POS systems, ensuring 100% till accuracy.
• Safety Standards: Apply food allergy knowledge to safeguard guests and provide informed menu recommendations.
• FOH Presentation: Maintain a pristine dining environment through proactive cleaning and organizational habits.

Cleaning Specialist at Hoeys Caravans (2025-09 – 2026-02)

• Detailed Cleaning: Executed deep-cleaning protocols for units, including specialized oven and window maintenance.
• Operational Support: Organized inventory and tool sheds to streamline workflow for the maintenance team.
• Self-Management: Consistently met strict deadlines for unit turnovers while maintaining a high quality of work.

Customer Service Associate at Burger 8 (2024-04 – 2024-09)

• Front-of-House Lead: Promoted from trainee to a front-facing role, managing high volumes of orders and customer inquiries.
• Conflict Resolution: Successfully handled customer complaints with a professional and helpful attitude, maintaining the shop's reputation.
• Closing Operations: Led end-of-day cleaning and restocking procedures to ensure the venue was audit-ready for the following morning.
• Reliability: Demonstrated flexibility by covering extra shifts and consistently working weekends to support the team.

– Churchill Community College

– Wallsend St Peter's C Of E Primary School