Erlyn Ontolan

To secure a position within a professional organization where I can apply my skills, gain valuable experience, and contribute to the company's success, growth, and reputation.

HR Associate / Executive Assistant at Zenith Management Inc. (2024-01 – Present)

Experienced Executive Assistant supporting multiple companies with administrative tasks such as bookkeeping, bank reconciliation, supply procurement, and daily operations. Assist with recruitment, onboarding, and orientation. Maintain accurate employee records.

Support HR policy implementation and ensure labor law compliance. Experienced in email and calendar management, handling a wide range of administrative tasks, preparing detailed reports, and accurately recording minutes of meetings to support efficient operations and team coordination.

Real Estate Property Manager at Sunrise Properties LLC (2024-03 – Present)

• Managed residential and commercial properties, including tenant relations, lease administration, inspections, maintenance coordination, vendor management, rent collection, and property expenses.
• Maintained accurate records, addressed tenant concerns, and ensured properties were properly maintained and protected.

Executive/Administrative Assistant at Embrace Life Initiative, TX, USA (2024-03 – 2024-08)

Experienced in email and calendar management, handling a wide range of administrative tasks, preparing detailed reports, and accurately recording minutes of meetings to support efficient operations and team coordination.

Real Estate Property Manager at Affordable Staff (2023-10 – 2024-07)

• Managed residential properties, including tenant and landlord relations, leasing, inspections, rent collection, maintenance, and contractor coordination.
• Maintained tenancy records, ensured compliance with relevant property regulations, and provided regular updates to property owners.

Virtual Assistant/Market Researcher at Clowns.com (2023-09 – 2024-01)

• Conducted outreach to U.S. preschools and primary schools to promote birthday packages, gathered interest, documented feedback, and supported sales strategy with lead generation and market insights.

Social Media Manager & Quality Assurance Specialist at Beyond Limitations LTD (2019-01 – 2023-09)

• Ensured accuracy and compliance through audits and process improvements; provided administrative support and managed social media for U.S. clients, including content creation, scheduling, and engagement to boost brand visibility.

Retention Specialist / Customer Service at Transcom Bacolod (2021-02 – 2023-01)

• Focused on building strong customer relationships, addressing client concerns to prevent cancellations, implementing retention strategies, and improving customer satisfaction and loyalty through personalized support and follow-up.

Executive Assistant/Admin Staff at Criminal Investigation and Detection Group (2017-04 – 2019-06)

• Served as Executive Assistant to a government official, managing schedules, communications, reports, meeting minutes, and coordination with agencies, while handling both professional and personal tasks.

Technical Support Representative at Teleperformance Bacolod (2016-03 – 2017-03)

• Providing assistance to customers by troubleshooting hardware and software issues, guiding users through step-by-step solutions, documenting technical problems, and ensuring timely resolution to enhance user satisfaction and system performance.

Customer Service Associate II at Convergys Bacolod (2013-06 – 2016-01)

• Delivering high-quality support to clients by handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through clear communication, professionalism, and timely follow-ups.

Part-Time College Instructor at Colegio de San Gabriel Archangel (2012-06 – 2013-03)

• Teaching Business English to Accounting students and Literature to Education students, focusing on developing practical communication skills, critical thinking, and academic writing tailored to each field of study.

Elementary School Teacher at Clairemont Academy (2012-06 – 2013-03)

• Skilled and experienced school teacher with a strong background in curriculum development and student engagement.

Bachelor in Elementary Education – Colegio de San Gabriel Archangel (2009 – 2013)

Units Acquired - Bachelor in Secondary Education, Major in English – Colegio de San Gabriel Archangel (2009 – 2010)