Esaa Ali

Call Handler and Dispatcher, Marketing Assistant

Talent

BirminghamMember since August 19, 2026

Advanced problem solving and numeracy skillsAccomplished communication skills, both written and verbalAbility to take the initiative and learn quicklyCustomer Care and HostingFlexibilityCADDispatcher tools

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Advanced problem solving and numeracy skillsAccomplished communication skills, both written and verbalAbility to take the initiative and learn quicklyCustomer Care and HostingFlexibility

About

I am a highly motivated and hardworking individual, who has high GCSE results and is currently finishing my A-Levels in STEM subjects (Maths, Biology, Computer science, Physics). I am customer focused with practical experience, eager to secure the role. I have proven ability to interact positively with customers on phone calls, handle real time bookings accurately, and manage schedules efficiently.

I am a natural team player who thrives on helping colleagues across the store and collaborating to hit goals. I am Passionate about hosting and delivering excellent service to ensure every visitor leaves with exactly what they want and a lasting positive impression.

Experience

Call Handler and Dispatcher, Marketing Assistant - T.O.A taxis - 100 Vivian Road, Harborne, B17 0DJ

4-day Work Experience

Coordinated regional logistics, by efficiently distributing real-time booking requests to available taxis in the local area.
Managed complex scheduling, organizing advance bookings for accurate future customer pick-ups and drop-offs.
Prioritised passenger accessibility, ensuring precise arrangements and extra safety precautions were met for wheelchair users.
Inputted customer data accurately into the dispatch system while managing high-volume inbound calls with a calm, methodical approach.
Created digital content, by brainstorming fresh ideas to design and develop social media marketing posts used across official company platforms by T.O.A taxis.
Mastered industry software, by learning specialized both Dispatcher tools and digital tools quickly to schedule posts and track audience engagement.

Volunteering

Once a week during school

Consisted of sorting recycled glasses, so recyclable glasses could be collected for future use.
Learned lifecycle methodology.
Gained knowledge of key health and safety standards used within the industry and how recycling impacts the environments we live in.