Esme Tiroke

I am hard working, reliable and eager to learn new skills. I enjoy a challenge and work well under pressure, ensuring that strict deadlines are met, as successfully demonstrated throughout my working career so far. I have excellent communication skills, both written and verbal and can build relationships with a wide range of people.

I pride myself in delivering exceptional customer service and am confident working both independently as well as part of a team. I also have good understanding of health and safety requirements, ensuring that I always apply these in the workplace.

Receptionist - Churches Fire & Security

(2023-10)

• Taking calls on a day-to-day basis helping with queries
• Scheduling, rescheduling, cancelling and confirming appointments for patients
• Ordering equipment from suppliers
• Taking payments from patients
• Worked with many popular companies with strict rules & deadlines to follow

Dog sitter & walker - Self-employed

(2023-05 - 2023-09)

This was brief but I really enjoyed this big animal lover.

• Taking Dogs on there walks different routines for each dog
• Dog sitting or night stays on occasions anything from feeding them, cleaning, walking and just having lots of cuddles and fun

Dental Receptionist - South Cliff Dental Practice

(2023-02 - 2023-05)

• Greeting and welcoming patients to the practice
• Answering calls, emails and questions from patients and suppliers
• Scheduling, rescheduling, cancelling and confirming appointments for patients
• Ordering equipment from suppliers
• Taking payments from patients

Receptionist - Premier Inn

(2022-04 - 2023-02)

My primary duty was to welcome guests, check their details against their bookings and provide them with required information to ensure that their stay was satisfactory. The job also involved answering any questions guests had during their stay, ensuring that payments were processed accurately, dealing with any complaints, and answering incoming telephone calls.

Lab Technician - Covid saliva testing - Biomedical Lab

(2021-02 - 2022-04)

• Sorting and preparing samples for analysis
• Accurately inputting data to lab computer systems
• Dealing effectively with confidential information including test results
• Providing ongoing assistance with the department's data processing and quality audit management

Hair Stylist - Arcana Hair

(2018-07 - 2021-02)

My first 18 months at Arcana Hair was spent completing my Hairdresser Apprenticeship with Eastleigh College – I spent one day a week at the salon developing my hairstyling skills and gaining experience of front of house operations such as managing bookings and enquires. After achieving my Level 2 Hairdressing qualification I continued to work with the salon on a full-time basis.

• Consulting with clients to determine their hairdressing needs, preference and specifications
• Advising clients on suitable haircuts and styles
• Cutting, trimming and shaping clients' hair
• Using various hairstyling tools and equipment
• Cleaning and sterilising all hairdressing tools and instruments to ensure that health and safety standards were met
• Operating the cash register to process client payments when necessary

Event Assistant/VIP Concierge - Upload Agency – Upload Events

(2017-04 - 2018-07)

• Dealing with customer/client enquires
• Providing first class service to VIPs
• Ensuring schedules were met in a timely fashion
• Ensuring security services were running efficiently
• Aiding in setting up venues for an event

Work experience - Upload agency

(2017-04 - 2017-04)

Unpaid work experience whilst at school. At the end of my work experience I was offered a job as an Event Assistant/VIP concierge for events in the gaming and YouTube industry.

• Shadow a key member of staff, observing their day-to-day work
• Learn about company project management
• Gain knowledge of key health and safety standards used within the industry
• Assist in the development, research and design of event programmes
• Answer telephones, assisting in enquires and bookings

Hairdressing Level 2 - Hairdressing - Eastleigh College (2018-01 - 2019-01)

GCSE - Maths, English, Science, Art, Child Development, History - Mountbatten School (2012-01 - 2018-01)

Hair and Beauty Level 1 - Hair and Beauty - Mountbatten School (2012-01 - 2018-01)