Esmee Davis-Allen

Friendly, compassionate and motivated professional with experience across education, retail and hospitality, recognised for building positive relationships, communicating effectively and creating welcoming, supportive environments for both children and adults. Currently studying a BSc (Hons) in social psychology with the open university, developing a deeper understanding of human behaviour, communication and emotional wellbeing. I enjoy working with people and adapting to new challenges.

I am known for being dependable, organised and calm under pressure. I am Now seeking a permanent full time opportunity where I can continue developing professionally, contribute positively to a team and build a rewarding long term career.

SEN Teaching Assistant at Academics Ltd (2026-04 – 2026-07)

• Promoted positive behaviour through the implementation of reward systems tailored to individual needs.
• Supported the emotional well-being of SEN students by being an approachable and understanding presence.
• Assisted SEN students in developing independence and life skills through structured activities and tasks.
• Assisted in lunchtime and break time monitoring activities, ensuring children played safely in line with school policies.
• Facilitated small group activities, focusing on developing social skills and peer interaction among SEN pupils.
• Managed challenging behaviour effectively, employing de-escalation techniques and promoting a positive learning environment
• promoted safeguarding, wellbeing and inclusion while encouraging pupils' confidence and independence barmaid at Warner leisure (2025-01 – 2026-04)

Achieved seamless adaptation to busy periods by efficiently managing multiple tasks, ensuring quality was never compromised.

• Recognised for exceptional contribution to training new staff on bar operations, cocktail preparation, and customer service excellence.
• Earned 'Mission Maker of the Month' award for outstanding commitment to embodying and promoting workplace mission.
• Kept bar stocked and organised for easy access and quick service to customers.
• Served customers with a warm, welcoming attitude, enhancing their overall pub experience.
• Suggested menu items and beverages to match guest preferences.

Waitress at Warner leisure (2022-08 – 2024-12)

• Suggested menu items and beverages to match guest preferences.
• Greeted guests upon arrival and provided menus with recommendations to enhance dining experience.
• Assisted with stock counting, ordering, and replenishing items.
• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.

Customer Assistant at Marks and Spencer (2019-02 – 2022-07)

• Greeted customers warmly within target timeframe to enhance their shopping experience.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Resolved customer queries and concerns proactively to enhance overall customer satisfaction.
• Processed product returns and disputes in a calm, professional manner to minimise customer dissatisfaction and escalation.
• Approached customer interactions in an enthusiastic, flexible manner to ensure customer satisfaction.
• Updated visual merchandising displays to create clean and appealing store windows.

Bachelor of Science - Social Psychology - The open university (2025-01) estimated completion (2031)

NVQ Level 3 - Beauty - Abingdon and Witney college (2024 - 2024)

NVQ Level 2 - Health and Social - City of Oxford College (2020 - 2020)

NVQ Level 1 - Hairdressing & barbering - City of Oxford College (2019 - 2019)

GCSEs - The Marlborough Church of England School (2018 - 2018)