Esther L

I am a highly motivated and enthusiastic individual with over 10 years of experience in the hospitality industry, including roles in retail and my current position as a receptionist. Throughout my career, I have developed strong customer service skills, excellent communication, and the ability to remain calm and professional in high-pressure situations. I am passionate about delivering outstanding service and creating positive experiences for customers and colleagues alike.

Receptionist at Premier Inn (2025-01 – Present)

• Welcoming guests and ensuring smooth check-in/check-out processes
• Handling reservations, phone inquiries, and guest requests professionally
• Resolved customer complaints quickly and professionally, helping maintain high guest satisfaction
• Collaborating with housekeeping and management teams to ensure service excellence

Teaching Assistant (Agency) at Monarch Education (2023-05 – 2025-03)

• Worked across a range of primary and secondary schools, quickly adapting to different classroom environments and expectations
• Covered lessons independently when required, maintaining classroom structure and supporting pupil engagement
• Supported pupils with Special Educational Needs (SEN), adapting resources and approaches to meet individual learning needs
• Built strong relationships with pupils and staff across multiple schools, demonstrating professionalism and reliability

Cashier & Sales Advisor at Asda Superstore (2020-02 – 2024-12)

• Provided friendly, efficient service at tills and on the shop floor
• Assisted customers with product inquiries and store navigation
• Managed stock levels, replenishment, and visual merchandising
• Maintained high standards of cleanliness and customer safety

Sales Advisor at River Island (2015-06 – 2019-12)

• Delivered excellent customer service in a fast-paced retail environment
• Supported in-store promotions and seasonal displays
• Handled transactions and returns accurately
• Built strong rapport with customers to encourage loyalty

Childhood and Youth Education – University of Northampton

Access to Higher Education Diploma in Social Work – Colchester Institute

Level 2 in Business Administration – Colchester Institute

Level 2 in Health and Social Care – Colchester Institute

Level 1 in Health and Social Care – Colchester Institute

GCSE's – Philip Morant School and College