Evgenyia Antonova
Front Office Supervisor
Talent
London, UKMember since October 9, 2026
Luxury Guest ServiceFront Office SupervisionComplaint ResolutionTeam LeadershipOPERA PMSMultilingual Communication
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Luxury Guest ServiceFront Office SupervisionComplaint ResolutionTeam LeadershipOPERA PMS
About
Luxury hospitality professional with experience in front office operations within a 5-star London hotel. Recently promoted to Supervisor, demonstrating leadership, strong guest relations, and operational excellence. Skilled in delivering personalised guest experiences and managing high-pressure environments.
Experience
Front Office Supervisor - Royal Horseguards Hotel - London
(2024-10)
- Promoted from Receptionist due to strong performance
- Supervise front desk operations and team coordination
- Handle VIP guests and escalations professionally
- Support training of new staff and maintain service standards
Front of House Receptionist - Royal Horseguards Hotel - London
(2023 - 2024-10)
- Managed check-in/check-out in a 5-star environment
- Handled bookings and guest inquiries using OPERA
- Delivered excellent customer service and resolved issues
- Coordinated reservations with agencies
Household Operations Manager - Private Estate - Surrey
(2015 - 2023)
- Managed full household operations for high-net-worth family
- Supervised staff, schedules, and maintenance
- Controlled budgets and liaised with suppliers
- Ensured security and handled administration
Education
BSc - Computing - Falmouth University
HND - Computing - ICON College London
Bachelor’s Degree - Tourism & Hospitality - Bourgas University, Bulgaria
Skills
Front Office Supervisor
