Faisul Abedin
Passenger Screening Agent
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About
Reliable and security-conscious professional with extensive experience working in transport, station, and customer-facing environments. Demonstrates a strong understanding of safety procedures, compliance, and passenger interaction in high-pressure settings. Calm, observant, and professional when dealing with the public, with a proven ability to follow strict procedures and maintain high standards of customer service.
Seeking a Passenger Screening Agent position where attention to detail and vigilance are essential.
Experience
Private Hire Taxi Driver at Private Hire Taxi (2024-03 – Present)
- Transporting passengers safely and professionally
- Remaining alert in public environments
Customer Service Assistant at Suruchi Takeaway (2022-12 – 2024-03)
- Handling customer interactions professionally
- Following safety, hygiene and company procedures
- Working in a fast-paced team environment
Career Break (2017-11 – 2022-01)
Career break for family reasons
Onboard Customer Service Host at East Coast Mainline (2009-10 – 2017-12)
- Working in a regulated transport environment
- Enforcing company policies while assisting passengers
- Maintaining safety awareness and professionalism
Customer Service Agent at Excess Baggage Company (2008-03 – 2008-10)
- Handling luggage in line with security procedures
- Following station safety and reporting protocols
Customer Service & Ticket Controller at South West Trains (2005-10 – 2006-11)
- Checking passenger tickets before boarding
- Supporting station safety operations
Education
OCR Level 1 – Personal Best Training Centre
GNVQ IT Foundation & Intermediate in IT – Newham College
NVQ Level 1 – Prince's Trust Programme
GCSEs in Maths and English
