Faiza Batool
Dedicated and highly organised professional with extensive experience in account management and team leadership
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About
Dedicated and highly organised professional with extensive experience in account management and team leadership. Proven track record in delivering exceptional customer service, meticulous record-keeping, and ensuring regulatory compliance. Equipped with a science background and strong problem-solving skills to drive operational excellence and team success.
Experience
Accounts manager - Friend's solicitors - Birmingham
(2025-12)
- Answered queries face to face over the phone and via email.
- Organised filing system.
- Responded to emails.
- Maintained accurate and up-to-date records of client's information, application statuses, and communications in our database.
- Ensured all applications and processes comply with relevant regulations and policies.
Shift Manager - McDonalds - birmingham
(2021-06 - 2026-06)
- Dealt with all kinds of customers alongside making sure crew is motivated.
- Ensured every customer that comes is fully satisfied.
- Approachable by staff and customers.
- Kept myself motivated and always thrived to learn more and more.
Education
Biomedical science - University of wolverhampton (2025-09)
Btec extended diploma level 3 - Solihull college and university (2024-06 - 2025-07)
BTEC in Applied Science - Solihull College & University Centre (2023-09)
