Farah Osman
Experienced customer service professional with over 10 years of expertise in enhancing consumer experiences and operational efficiency
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About
Experienced customer service professional with over 10 years of expertise in enhancing consumer experiences and operational efficiency. Proven multilingual communication skills (French, English, Somali) and adept at technical problem-solving in regulated environments. Seeking to leverage customer support expertise in a remote role.
Experience
Receptionist/Admin Training - Haringey Works
(2024-11 - 2024-12)
- Optimized appointment and consultation processes using NHS software, ensuring data integrity and GDPR compliance.
- Enhanced record-keeping accuracy by applying safeguarding policies.
Operations Administration Officer - Haringey Works
(2023-11 - 2024-03)
- Improved administrative efficiency by aligning requisitions with regulatory compliance and organizational priorities.
- Resolved complaints and insurance claims promptly, enhancing customer satisfaction.
Member Support Specialist - Trust in Soda (Credit Karma)
(2022-10 - 2023-07)
- Managed customer inquiries via email, providing precise documentation and optimizing workflow management.
- Led a BPO team in El Salvador, conducting training to enhance service delivery.
Customer Care Assistant/Compliance Officer - Movado Group Ltd
(2022-04 - 2022-07)
- Delivered exceptional consumer support across multiple channels, ensuring effective issue resolution.
- Coordinated e-commerce refunds and collaborated with UK repair centers for efficient returns management.
Community Content Management Specialist - TikTok
(2020-07 - 2021-09)
- Ensured platform compliance and safety by monitoring content and coordinating resolution strategies.
- Developed strategic content management approaches to enhance operational efficiency.
Customer Advisor - N26
(2019-01 - 2019-05)
- Provided extensive product knowledge and dispute resolution, enhancing customer rapport and team efficiency.
- Trained new advisors, optimizing risk management frameworks.
Customer Advisor - Western Union
(2017-01 - 2018-12)
- Delivered outstanding customer service while adhering to global standards, ensuring meticulous transaction processing.
Customer Service Representative - Sony Xperia
(2016-07 - 2017-01)
- Managed high volumes of inquiries, analyzed customer trends, and collaborated to improve service delivery.
Education
Degree - Law and International Politics - London Metropolitan University
French Baccalaureate - Economy and Sociology - Lycee R.Doisneau
