Fateha Khanom

Programme and transformation director specialising in recovery and mobilisation of complex, high-value programmes across financial services, technology and data-enabled transformation. A decade at HSBC and Credit Suisse; most recently Director, Business Programs at Expedia Group. Brought into assignments where delivery has to be re-established quickly: define scope, build integrated plans, restore governance, and drive execution across workstreams, dependencies, suppliers, budgets and senior stakeholders to measurable outcomes.

Started as a software engineer, with credibility across technology implementation, analytics and delivery governance. Built AI-enabled delivery capability into programme reporting and executive material, cutting preparation from days to hours.

Director, Business Programs - Expedia Group

(2022-06 - 2026-09)

Promoted from Senior Strategic Business Programs Manager. Scope: up to four concurrent strategic programmes | matrix delivery teams to 50+ across Commercial, Product and Technology | sponsorship at President, SVP and VP level.

• Hotel Comp on Fees: selected in 2026 to take on a stalled multi-year commercial transformation. Challenged an unviable pilot position, used analytics and pricing to establish the viable population, rebuilt the delivery plan around launch requirements, and delivered the pilot.
• Delivery control: aligned senior Commercial, Product, Technology and Connectivity leaders, worked through system and connectivity constraints, closed an ownership gap, and used SteerCo to drive decisions, risks and dependencies through to launch.
• Programme recovery: recovered stalled Salesforce transformation across five Account Management areas; rolled out to 1,000+ Market Managers, cutting sales journey time by 5 minutes and delivering $5m benefit.
• Complete Partner View (CPV): Programme Manager, Jul 2025-Mar 2026. Led cross-business data transformation, defining a common partner-level hierarchy and 10 core attributes across Expedia's ecosystem to establish the foundation for a unified partner view across Hotels, Vacation Rentals and transport. Led scope refinement toward a smaller initial solution and evaluation of an external Master Data Management (MDM) solution.
• Delivery capability: created a programme playbook adopted by 10 PMs and ~100 across Commercial Operations. Built reusable reporting and executive-material tooling in Claude Code that cut preparation from days to hours.

VP, Senior Portfolio Manager, Group Transformation - HSBC

(2020-06 - 2022-06)

Commercial Banking Regulatory Portfolio. Scope: ~$240m annual budget | 7 regional leads, 3 portfolio managers, 12 programme managers.

• Owned portfolio health across financials, milestones and outcomes, dependencies, transformation adoption and governance for the global Commercial Banking regulatory landscape, including Open Banking, the Bounce Back Loan Scheme, Non-Financial Risk Optimisation, residual Brexit delivery and wider prudential and conduct change.
• Partnered MD-level stakeholders to build the executive portfolio view, surface delivery risk across programme dependencies, and strengthen control across the regulatory agenda.
• Portfolio standards lead and SME on plan management across Change Transformation; set governance and reporting standards for programmes across EPMO Group Transformation.

VP, Senior Programme & Project Manager, Group Transformation - HSBC

(2019-08 - 2020-05)

Non-Financial Risk Optimisation. Scope: ~$10m annual budget | 100+ resources across lines of business and countries.

• Led the senior PMO for the regulatory NFRO programme, owning governance, controls and methodology. Also Strategic Delivery Services Manager for the Enterprise PMO, advising on large-scale Group Transformation deliveries.

VP, Risk Brexit Deputy Programme Manager and Risk PMO Manager - HSBC

(2017-09 - 2019-07)

Scope: ~$26m budget | 100+ team | 5 dedicated programme managers.

• Set up the Risk Brexit PMO from scratch and owned every discipline: governance, financials, resourcing, reporting and artefacts. Upskilled subject-matter PMs into the function.
• Delivered the target operating model and the programme book of work end to end with Wholesale Credit Risk, Traded Risk, Group Analytics, Regulatory Compliance and IT, against a fixed regulatory deadline.
• Ran offsite workshops that surfaced issues ahead of the Brexit target date and refined the programme end state; set best practice and in-house methodology with the central Brexit team.

Senior PMO (Contract) - HSBC

(2016-08 - 2017-09)

FSA Data Distribution, Instruments & Pricing and Market Data.

• Owned the PMO across business case and budget, resource and headcount management, benefits tracking, quality assurance and programme artefacts.

AVP, Senior PMO Lead and PMO Manager, Investment Banking Change - Credit Suisse

(2014-09 - 2016-07)

• PMO manager for a strategic and a regulatory programme in Front Office Strategy and IB Change, owning a $50m business case and budget, resource and vendor management, benefits tracking and management reporting. Line-managed the PMO team and matrix-managed the programme managers across both programmes, onshore and offshore.
• Business Best Practice Standards stream lead: managed VP and AVP SMEs across the IB Change portfolio, ran current state assessments across 12 programmes and led the roll-out of the programme standards framework.

Business Management Analyst, Client Operations - HSBC

(2013-02 - 2014-08)

• Project lead for a global cross-product Strategic Clients initiative across asset class leads, regional operations heads and IT change, and for quarterly best practice framework testing.

Consultant / Senior Software Engineer - Accenture

(2008-02 - 2013-02)

• Programme management, business analysis and PMO roles for JPMorgan Investment Bank, Lloyds, Shell and BT, including Futures & Options PMO, Investment Bank Technology quality and Derivatives Core Processing.
• Implemented a release schedule and PTO solution that cut effort from weeks to an hour.

BSc (Hons) - Computer Science with Management - King's College London (University of London)