Fergus Ross

Friendly, reliable and hard-working team member with experience in hospitality, customer service, retail and event support. Confident working in fast-paced environments and delivering excellent guest service through front-of-house, food service and kitchen porter experience. A positive and approachable person with strong teamwork and communication skills, able to remain calm and professional under pressure.

FRONT OF HOUSE ASSISTANT at Mackenzies Catering (2026-02 – Present)

• Welcoming and assisting guests at functions and events
• Providing friendly and professional customer service
• Supporting food and beverage service during busy periods
• Setting up and clearing dining and function areas efficiently
• Assisting as a kitchen porter when required to support the wider team

EVENT SUPPORT STAFF at Selective Personnel (2026-03 – Present)

• Delivering excellent customer service at large events
• Assisting guests and responding professionally to requests
• Supporting event setup and clear down operations
• Working effectively as part of a fast-paced team environment

RETAIL ASSISTANT at Heart of Midlothian Football Club (2025-08 – Present)

• Providing customer service in a busy retail environment
• Assisting customers with purchases and enquiries
• Maintaining professional standards during busy match days
• Demonstrating strong communication and teamwork skills

SELF-EMPLOYED GARDENER at Hands-On Gardening (2025-07 – Present)

• Managing customer relationships and scheduling work independently
• Building trust and maintaining a reliable reputation with clients
• Demonstrating initiative, organisation and responsibility

SQA Advanced Higher in Maths, Physics, Geography – FIRRHILL HIGH SCHOOL (2020)

SQA Highers in Maths, Physics, Geography, Biology, Economics – FIRRHILL HIGH SCHOOL

SQA National 5 in Maths, Physics, Chemistry, Biology, English, Geography, Economics – FIRRHILL HIGH SCHOOL