Ffion Martin

A friendly, reliable, and hardworking individual with experience in beauty, childcare, cleaning, retail, and customer service. I have developed strong leadership, communication, and organisational skills through progressing into supervisory roles. I am confident in leading teams, delivering excellent customer service, handling cash office responsibilities, and maintaining high standards in the workplace.

I enjoy working with people, thrive in busy environments, and am always eager to learn new skills and take on new challenges.

Floor Supervisor - B&m discount retailer

(2023-07)

• Supervised and supported the daily running of the shop floor.
• Led and motivated a team to achieve excellent customer service standards.
• Managed staff performance and delegated daily tasks.
• Resolved customer queries and complaints professionally.
• Ensured the store remained organised, safe, and fully stocked.

Customer Service Supervisor / Cash Office - B&m discount retailer

(2023-07)

• Managed the cash office, including cash reconciliation and banking procedures.
• Delivered excellent customer service and assisted with customer enquiries.
• Supported management with daily store operations.
• Trained and supported new team members.
• Maintained accuracy and confidentiality when handling cash.

Retail Assistant - B&m discount retailer

(2023-07 - 2025-10)

• Assisted customers with purchases and product enquiries.
• Replenished stock and maintained store presentation.
• Operated tills accurately and efficiently.
• Worked as part of a busy retail team to meet store targets.

Beauty Salon Assistant / Beauty Therapist - beauty aesthetics lounge

(2022 - 2024)

• Assisted with beauty treatments and customer care.
• Built positive relationships with clients.
• Maintained cleanliness and hygiene standards.
• Managed appointments and supported the day-to-day running of the salon.

Cleaner (Pub) - Melrose Inn

(2024-10 - 2025-01)

(Temporary)

• Maintained high standards of cleanliness throughout the premises.
• Worked efficiently to ensure the pub was ready for opening.
• Followed health and safety procedures at all times.

Nursery Assistant - Sunflower Day Nursery

(2023-09 - 2024-01)

• Supported the care and development of young children.
• Assisted with activities that encouraged learning and development.
• Maintained a safe, caring, and welcoming environment.
• Worked closely with colleagues and parents.

High School Diploma - Eastern high school (2018 - 2023)

GCSE - English literature - Eastern high school

GCSE - English language - Eastern high school

GCSE - ICT - Eastern high school

GCSE - Food technology - Eastern high school

Adored cymru - Welsh language qualification