Fred Ssenyonjo
Professional and dependable Housing Officer with experience in housing management, security, support services, and facilities operations
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About
Professional and dependable Housing Officer with experience in housing management, security, support services, and facilities operations. Currently working within supported accommodation, managing service users, resolving conflict, and ensuring safeguarding and compliance standards are upheld.
Trained Security
Officer with strong knowledge of Health & Safety, risk assessment, incident management, and maintaining safe environments. Recognised for remaining calm under pressure and demonstrating a proactive, solution-focused approach.
Experience
Housing Officer at Serco (2025-01 – Present)
- Manage service users within supported accommodation in line with safeguarding and contractual requirements.
- Address antisocial behaviour and breaches of occupancy agreements professionally.
- De-escalate conflict situations to maintain a safe living environment.
- Conduct welfare checks and maintain accurate case records.
- Respond to complaints and service requests in a timely manner.
- Coordinate relocations and manage operational administrative duties.
Care Support Worker at Active Care Group (2021-01 – 2025-12)
- Delivered person-centred support to vulnerable adults and young people.
- Assisted with medication and daily living activities.
- Maintained compliant and detailed care documentation.
- Promoted independence and emotional wellbeing.
- Worked effectively within a multidisciplinary team.
Cleaning Supervisor at Brush N Beam (2019-01 – 2021-12)
- Supervised cleaning operations and ensured service quality standards.
- Handled customer enquiries and resolved complaints professionally.
- Ensured compliance with Health & Safety procedures.
Caretaker at Bishop Justus Church of England School (2020-01 – 2021-12)
- Secured and opened school premises daily.
- Monitored alarm and security systems.
- Prepared facilities for school and community events.
Warehouse Operative at UNHCR (2016-01 – 2018-12)
- Managed stock handling, picking and dispatch operations.
- Operated mechanical handling equipment safely.
- Maintained high levels of accuracy and compliance.
Housekeeper at Mulago Hospital (2014-01 – 2016-12)
- Maintained hygiene and infection control standards.
- Managed ward supplies and supported operational efficiency.
Education
BSc (Hons) in Agribusiness Management and Community Development – Ankole Western University
Level 2 in Health and Social Care
Uganda Advanced Certificate of Education
