Frederick Amponsah

A hard-working and loyal individual with seven years' experience in Customer Service and Retail environments. Works well within a team, while having the ability to take on individual responsibility. Ability to build trust and rapport with clients.

Cashier at Ria Financial Services (2019-01 – 2024-12)

• Front desk customer service in award winning store
• Cash handling and currency exchange
• G4S cash handling
• Back Office duties
• Team rota and payroll
• Key handling / store opening and closing
• Acting as a Store Manager in absence of Management
• Updating customers on transactions and admin issues
• Assisting Store Manager on Disciplinary Hearings
• Support and training of new team members
• Ensuring team and store is fully compliant
• Providing support to other Ria stores

Hotel Supervisor at Travelodge Hotel (2014-01 – 2019-12)

• Organising work schedule from the room status list of arrivals and departures
• Distributing linen, towels and room supplies using wheeled carts
• Check all room appliances are in working order
• Conducting staff meetings and communications
• Updating staff notice board and making rota on weekly basis
• Holding staff reviews alongside Management Team
• Staff motivation and training

Sales Advisor at Eddymay Motors (2009-01 – 2012-12)

• Assisting customers with purchases, providing a welcoming environment
• Negotiating with clients on a one-to-one basis, building their trust
• Communicating clearly with speakers of other languages and organising colleagues to translate where possible
• Acting as Manager of car showroom on occasion, taking responsibility for team of six
• Gaining strong product knowledge in order to make sales and help customers
• Cash handling and completing financial paperwork on high value transactions

Sales Assistant at Tommy Enterprise (2007-01 – 2009-12)

• Providing excellent customer service in a busy general supplies store
• Liaising with suppliers and negotiating regarding credit accounts
• Key holding and cash handling responsibilities
• Acting as manager where needed in a team of four
• Completing inventory reports and collecting bulk deliveries from suppliers

English & IT Level 2 – Morley Adult College (2012-01 – 2015-12)

A' level equivalent qualification in Maths, English, Science, Agriculture & Horticulture – Buoyem Secondary School (2003-01 – 2007-12)

Secondary school education in Maths, English, Science, Social Science – Mesidan Junior High School (2000-01 – 2003-12)