Fritha Hassell

Highly organised and reliable professional with extensive experience working in a university environment, managing digital information, coordinating work and communicating with a wide range of people. Confident using IT systems, handling competing priorities and working independently to ensure tasks are completed accurately and efficiently. Alongside this, my current customer-facing role in a busy leisure environment has developed my experience in welcoming customers, responding to enquiries, managing bookings and memberships, processing payments and following safety procedures.

I am now looking to bring these transferable skills to a part-time administration or reception role where I can contribute to an efficient, professional and welcoming service.

Sauna Attendant - Sea Scrub Sauna

(2025-09)

• Welcome customers and provide a friendly, professional first point of contact.
• Manage appointments and bookings using the sauna's booking system Periode, including making reservations and updating bookings.
• Respond to customer enquiries about sessions, bookings and memberships.
• Process payments and support day-to-day customer transactions.
• Explain safety procedures and help ensure customers use the facilities safely.
• Open and close the premises, carrying out practical checks and preparing the space for customers.
• Work independently to support the smooth running of the business and maintain a welcoming environment.

Web Content Editor / Marketing Roles - University of Kent

(2007-11 - 2025-09)

• Managed incoming work requests using Monday.com, tracking tasks and coordinating work through to completion.
• Organised competing priorities and deadlines, ensuring requests were progressed efficiently.
• Maintained accurate digital information across university websites and content management systems.
• Liaised with colleagues and stakeholders across departments to clarify requirements, gather information and coordinate work.
• Checked information carefully for accuracy, consistency and quality.
• Worked independently to manage workloads, resolve day-to-day issues and adapt to changing priorities.

Marketing Assistant - Howletts and Port Lympne Wild Animal Parks - Kent

(2003 - 2007)

• Provided day-to-day support to the Marketing Manager and assisted with general office administration.
• Coordinated arrangements between animal keepers, press representatives and other colleagues for interviews and events.
• Managed advertising bookings and helped coordinate arrangements to support a positive guest experience.
• Organised special projects, including garden tours and group visits, coordinating practical arrangements and communicating with those involved.

Marketing Assistant - 5 Star Computer Systems - London

(2001 - 2003)

• Created and maintained the company website, keeping information accurate and up to date.
• Handled customer communications and supported the processing of orders and deliveries.
• Liaised with customers and colleagues to help ensure orders were handled efficiently.

Sales Administrator - Genisys Group - London

(2000 - 2001)

• Provided administrative support to the Sales Manager.
• Processed orders, monitored deliveries and followed up on outstanding items.
• Communicated with clients to respond to queries and keep them informed of order progress.

Receptionist - Charles Worthington - London City

(1999 - 2000)

• Managed appointments and welcomed clients, providing a professional and friendly first point of contact.
• Handled client check-ins and helped ensure appointments ran smoothly.
• Responded to customer concerns and complaints calmly and professionally.

BA (Hons) - Linguistics - University of East Anglia (UEA)

A Levels - English (B), Art (B), French (D)

GCSEs - English Language (A), English Literature (A), French (A), Art (A), Mathematics (B), Science (B B), History (C), General Studies (C)