Customer service and administrator
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An individual with extensive experience in the hospitality sector, I am currently seeking further employment opportunities to continue building on my skills and expertise. Encompassing a strong understanding of the hospitality business and acknowledges the importance of excellent customer service delivery within this work area. Working in a busy nightclub for the past Twenty-four years has strengthened my ability to cope with pressure and multitask effectively to ensure customers are served in an excellent and timely manner. In addition to this, I consider myself to be a hands-on kind of person, with the ability to work productively amongst a team and manage my own time effectively.
Bar Staff | The Pink Toothbrush Nightclub
Operated till, served customers, and provided drink advice. Maintained cleanliness and tidiness of the bar. Mixed cocktails, restocked supplies, and prepared bar for service. Handled customer complaints and ensured adherence to company policies.
Personal Carer | Self-Employed Cared for disabled relative by providing various support services, including housekeeping, medication management, and assistance with daily activities.
Enrolment Officer | South Essex College Assisted new students with enrolment, ensured completion of necessary paperwork, and provided guidance during college tours.
Customer Service Adviser | Aviva Addressed customer inquiries, provided product information, and resolved issues to ensure positive customer experiences. Utilized CRM software and collaborated with teams to enhance service quality.
Receptionist | Midnight Studios Managed front desk operations, coordinated studio bookings, and handled financial transactions. Provided excellent customer service and ensured studio security.
Customer Service Officer | Valuation Office Agency Addressed customer inquiries, input reports, and resolved complaints. Utilized CRM software proficiently and participated in training programs to stay updated on procedures.
Concessionary Bus Pass Officer | Southend Borough Council Administered bus passes to elderly and disabled residents, maintained database accuracy, and provided information on transportation services. Conducted outreach programs to inform eligible residents about the program.
South East Essex College
