Gavin Huggett
A highly driven and results-orientated professional with a proven track record of exceeding targets and driving team success. Technically proficient with sound relationship management skills, being able to understand client requirements and deliver the right solutions. Looking for a new opportunity where I can add value and contribute to a company's long-term growth.
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About
A highly driven and results-orientated professional with a proven track record of exceeding targets and driving team success. Technically proficient with sound relationship management skills, being able to understand client requirements and deliver the right solutions. Looking for a new opportunity where I can add value and contribute to a company's long-term growth.
Experience
SIMS Lead at London Borough of Redbridge (2024-01 – Present)
Provide support on MIS software used by schools. This was for the major software packages: SIMS, FMS, and Arbor.
- Write and deliver training
- Deploy SIMS and FMS releases
- Visit schools to provide on site support
- Liaise with SIMS and Arbor support desks
- Attend support desk user groups
Education Finance Consultant at Juniper Education (2024-08 – 2025-02)
- Monthly reconciliations
- Cash flow and trading accounts management
- Month-end reporting to headteachers and governors/trustees
- Monthly reconciliations of Bank and Charge card accounts
- Create annual budgets and forward financial planning
- Year-end processing
- Produce statutory return reports to ESFA/LA
Finance Manager at Harlow Fields School and College (2024-02 – 2024-06)
- Monitoring the annual budget and presenting management reports to the Business Manager / Headteacher/governors, attending relevant meetings as requested
- Analysis of costs and other statistical records
- Preparation of long-term assessments of the schools fund raising and co-ordination of income generating activities
- Oversee orders and deliveries and ensure correct destination
- Keeping all school accounts and preparing income and expenditure reports in accordance with DCSF financial regulations and preparation of accounts for submission to Essex County Council monthly and quarterly
- Entering invoices for payment in accordance with school policy
- Monthly reconciliation of the schools bank and charge card accounts
- Preparation of chart of accounts for submission to Essex County Council monthly
- Reduce costs for each department
Service Desk Analyst at Cygnet I.T (2024-01 – 2024-02)
Provide support on MIS software used by schools. This was for the major software packages: SIMS, FMS, Bromcom and Arbor.
Senior Service Desk Analyst at Education Software Solutions Ltd (2011-09 – 2023-10)
Provide remote and on-site support to administration staff within the schools in relation to personnel and finance.
- Maintain a swift response to escalated cases with purpose to achieve high levels of customer satisfaction and security of SLA's
- Assist Customer Service Managers and other colleagues in the field with issues and queries in order to facilitate excellent service for the customer
- Communicates and share knowledge with all service desk team members in order to obtain the highest levels of efficiency
- Construct and present structured and relevant training sessions to colleagues
- Take ownerships of cases and assume responsibility from first awareness through to customer confirmation of satisfactory conclusion
- Assist the Team Leader with management and development of staff
- Provide reliable cover for the Team Leader when absent
- Triage the queue and assign cases to the relevant analysis
First Tier Analyst at Education Software Solutions Ltd (2008-07 – 2011-08)
- Log Inbound Calls from Schools
- Monitor Queues and Call Back Customers to Help Second Tier Out
- Provide Assistance to Schools with Software/Hardware issues
Education
Arbor Accredited (2025-04)
Bromcom Accredited (2024-01)
Intermediate Level Apprenticeship in Customer Service in Customer Service – Skills CFA (2013-10)
EDI Level 1 Key Skills in Application of Number in Application of Number – EDI (2013-08)
EDI Level 2 Key Skills in Communication in Communication – EDI (2013-08)
Level 2 Certificate in Principles of Customer Service (QCF) in Customer Service – iCQ (2013-08)
NVQ Level 2 in Customer Service in Customer Service – iCQ (2013-08)
Certified Service Desk Foundation Specialist in Service Desk – Service Desk Institute (2009-02)
NVQ Level 1 in Information Technology in Information Technology – City & Guilds (1997-07)
