Technical Operations Team Leader
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With over two decades of experience in technical operations, infrastructure support, and service delivery, I bring a proven track record of leading high-performing teams, implementing robust IT frameworks, and driving operational excellence in complex and regulated environments.
In my current role as Technical Operations Team Leader at Hastings Direct, I have been instrumental in embedding a new IT Operations target operating model, leading platform maintenance and performance teams, and ensuring the delivery of key KPIs. My ability to align technical initiatives with business goals has consistently resulted in improved service stability and operational efficiency.
Previously, at Legal & General, I managed a team supporting actuarial and finance systems, ensuring seamless operations across critical business functions. My background also includes significant experience in actuarial systems support, infrastructure leadership, and service management across organizations such as Aviva, Sunlife of Canada, and Thales Communications.
I am ITIL qualified and possess deep technical expertise across a wide range of platforms and tools, including Microsoft technologies, cloud platforms (Azure/AWS), VMware, and various actuarial systems. I am passionate about fostering a culture of continuous improvement, governance, and innovation.
I would welcome the opportunity to bring my experience and leadership to your team and contribute to your continued success. Thank you for considering my application. I look forward to the possibility of discussing how I can support your organization’s goals.
Yours sincerely,
DATE: Jan 2021 - Present
POSITION: Technical Operations Team Leader (Full Time)
The primary purpose of my role as Technical Operations Team Leader is to own, implement, mature and embed the IT Operations target operating model. In addition my role is accountable for the Platform Maintenance and Performance & Stability teams. I am accountable for the delivery of platform and performance deliverables according to the RACI for those teams and to report into key Stakeholders.
I work with senior management to ensure that the agreed KPIs for those teams are met and providing management input into the escalations from team leaders. Additionally I work with all team leaders within the target operating model to ensure that ways of working and principles are fully embedded and will lead on the management of the ways of working (daily meetings and reporting et al). A key deliverable will be the refinement, creation and documentation of processes and adherence to them.
I have assisted team leaders with the principles of the target operating model to ensure they are also reporting KPIs and delivering them and assist them to produce improvement in their deliverable targets. I also provide line management responsibility for all Technical Operations teams.
GCSE at Windsor and Maidenhead Collage
